BlackBerry Z10 software updating keep checking

Z10 connected to WiFi and 2 new updates made.  Rebooted phone and when it starts up to the top of the screen shows the spinning wheel and what to check updates.  I tried to pull the battery for long periods of time.  I took the SIM card, as well as the battery. I can't do seems to pass the phone to another screen.  Can't go beyond that, very frustrated.  Any help would be greatly appreciated. Thank you

Thank you for your support.  I have install the blackberry link and follow the instructions.  My installation of the new operating system was interrupted at 7% of the complete installation (loss of internet connection).  Tried to reinstall, once again, had some difficulties, reconnecting to the link to launch the re - install.  Has taken our battery, restart the computer.  Once I reinstalled the battery, the phone started to work.  The audit for the software update has disappeared and I was able to use the phone again.

Anyway, the phone is on.

Thanks again for your help.

Tags: BlackBerry Smartphones

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