BlackBerry Z10 Z10 - update blocked 10.0.9.2372 at 10.0.10.99

Dear Guys,

I read a lot about guys who wants to update to 10.0.10...

I have a similar problem... When I go to "Software updates", I see the following screen.

Screenshot

If the update is available, but downloads even if plugged into a power supply with full battery.

I'm from Belgium, with Z10 STL100-2.

Current operating system version: 10.0.9.2372.

I tried to disable the geolocation and remove my sim card but the same problem...

And link BB, the update seems to be stuck.

Thanks for your advice.

I solved this problem using the link of the Blackberry on a PC and the upgrade from there.
On my MAC, it will not be upgraded (the topic was created after the test on my mac).

I have another similar problem on an other Z10, I had to reload the OS (using the link again).

Tags: BlackBerry Smartphones

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