BlackBerry Z10 video BBM for unlimited plans, AT & T

I'm sure that this topic is here somewhere, but I can't seem to find it. (Please direct me there, if so)

So, it doesn't seem to be consensus on who this works for and who is not as shown here:

http://forums.CrackBerry.com/BlackBerry-Z10-F254/t-blocking-BBM-video-voice-over-mobile-networks-905...

But here's my question. I have an unlimited plan excluded on AT & T.  But I can not activate video calls through BBM surveys. It works fine on WiFi but not on the network. If I try, I get a message that reads "contact AT & T to activate. And, on the settings tab in BBM, the cursor "Allow calls from BBM on Mobile Networks" is grey.

Thus, after contacting AT & T, they told me similar things to what is mentioned in the announcement of Crackberry - that I have a tiered plan or shared use Videotelephony.  My questions are the following:

-is that someone here with an unlimited plan from AT & T be able to use video calls when not on WiFi?

-does anyone know IF you use file manager or something sideloaded it you to get around the restriction?

-are there someone who has an unlimited plan with AT & T AND has updated for Mac OS 10.2 with Knowyou or something, which is able to use the BBM video on the network? (EDIT: changed 10.3 to 10.2)

Well, well, well. Just as I was trying to tell the idiots with AT & T technical support I talked with, before the problem was with them all along - not with my plan.

So, if someone follows this and wants to update...

Short version:

If you have an unlimited plan AT & T LTE for your BlackBerry, you can ABSOLUTELY activate BBM video. I do now. If AT & T tech tells you different, they're wrong.

Full article:

I have an unlimited plan, my wife has a tiered data plan. Video BBM worked well on both our WiFi phones, his BBM video would work on network, but mine wouldn't.

I started in my retail store, and the guy who usually helps me didn't know what I was doing wrong. So, we called technical support. AT & T first told me they didn't know why it wasn't, given to me to try different things, power off / on, without success.  So they sent me to the BlackBerry support.  After a few long conversations, which essentially ended with "Yes, this is not our problem, which is AT & T business."

So, I called AT & T tech support again. They told me on the phone that I can't use this feature with unlimited and should be changed to a share of mobile or tiered data plan. I said, 'nope' and decided to cool it down and try again later.  So, then, I had an online chat with a representative of the AT & T technical support who told me the same thing. She said that the BBM video wouldn't work on unlimited and I needed to change. I told her firmly that I change my plan and my initial agreement for the unlimited understand not having the features are disabled. She told me that AT & T had the right to control their network, but that they wanted. (nice) So, I finished this cat.

After doing some web browsing, to post here and other forums, with all sorts of mixed responses, I came across this article by the yard by Adi Robertson http://www.theverge.com/2013/5/20/4348672/att-will-allow-all-video-chat-apps-on-its-network-by-end-o...

On a whim, I sent him, and he wrote, "Yes, uh not.» AT & T has not activated it for BlackBerry on unlimited plans. "She contacted back, then contacted his connection to AT & t. yesterday, I heard from someone at the Office AT & T President, whatever it is. Fast forward... your da! Suddenly, a technical support could enable this feature after all.

I still have my unlimited plan and video BBM works simply great.

Now, if only I could get AT & T for Mac OS 10.2 version...

Tags: BlackBerry Smartphones

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