Blackscreen while watching movies on Netflix in Vista
Original title: I use to watch Netflicl instantly on my Pc, now I can't. It shows a black screen and says error. Help
What can I do to get my Pc to read Netflick movies instantly again? I get a black screen, no sound or picture. He said: error. Help
Hello
1. What is the exact error you get when you open Netflix?
2 do you have the blackscreen watching videos or playing games on your computer?
3. don't you make changes on the computer before the issue started?
You can follow these steps:
Step 1: Look for the error logs in the event viewer.
Open the event viewer on your computer and check the error logs. Message of the error logs here so that we can find out what is the cause of the problem.
See this link for more information about how to open the event viewer:
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer
Step 2: Uninstall and reinstall the Silverlight player.
See this link for more information about how to uninstall a program:
http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program
Download the latest Silverlight version from this link:
http://www.Microsoft.com/getSilverlight/get-started/install/default.aspx
Kind regards
Afzal Taher - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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