"Blocked product key" message after factory reset system

Since I updated to Windows 8.1, I had random BSOD errors. They were different from the errors and what they had in common was the NT kernel, which meant that I had to do a complete restore of the system. I have put this for awhile because it happened only once at startup, then the system is stable. Today I finally had the time to do and I was prepared for some annoying problems but not like that.

At first, I did a system reset which now seems very useless for me because it only retains the Windows settings and more like reinstalling Windows to do a full format. Unfortunately it gave me this error message. I searched online and some suggestions made to make a complete and all factory restore, knowing that it would solve nothing I moved and you did. Suffice to say it didn't work as I knew that he would not but I thought I'd better get all "did you do X procedure?" before asking for help to avoid delays in starting this sorted correctly.

Now I'm sitting here typing this out with the error message always insisting on the fact that my product key is invalid / blocked and as it took me a while to back up my files I will have to wait until tomorrow to contact HP support. Someone at - he found a complete solution to this or discovered why their key is blocked after a reinstall? If it is a new anti-piracy measure that went wrong so I'll be even more upset than I already am.

To add to the trouble I have specifically excluded to install Norton yet found sitting here on my laptop at the first start. I also had a problem with WiFi really stupid where he would not stay connected for more than a half second up until I connected via LAN and updated the driver. Excellent software! What happens if I had no network cable? Why did the pilot WiFi broken out of the box?

A few additional bits of information. The laptop is under warranty. I only got it in August and it has no DVD drive, so I had to rely on HP Recovery Manager to use the recovery partition.

Apology. I forgot this post! Yes, I solved the problem, but it was not easy nor quick. The tl; Dr version is that HP has allowed me to buy a new key of Windows and then they sent me a check to cover the cost. If you are interested in a longer version, then read on. I would also add that my laptop was still under warranty at the time where it all happened.

For some reason the laptop BIOS (where is stored the factory key) any had lost Setup sort key. I guess that happened during a many updates of BIOS HP sent but that makes no difference. What happened then is that I had to send screenshots of the error message Windows gave me to HP showing what Windows told me (that the key was not valid etc) and wait for HP to decide on a course of action.

Many of these e-mails took days to get a response which was pretty frustrating given that Windows would remember every 3 hours that I didn't have a valid key. The end result is that count give enough evidence HP leave of me to go out and buy a new Windows key, and then send by e-mail a copy of the invoice for a refund. Given the slow HP had to get to this point, that is so not surprising it took them more than a month to send me money to cover what I paid. This figure includes two weeks after I did what they asked and nothing happened, but after the ring, I was told that he had not crossed for "any reason" that lead to another delay of two weeks before I finally got the payment.

I realize that the question itself was not a typical scenario and I am happy with the end result but the time it took to get there (problem started a few days before the new year of 2014 and was resolved around March 2014) was ridiculous and seriously made me hesitant to go close to HP in the future.

Tags: Notebooks

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