Both cartridges C6380 does not print

Photosmart C6380.  OEM cartridges.  Tried to print a photo, but it came out pink and black.  Said software all color cartridges are low (I don't think this) so I replaced all the cartridges color four with new HP cartridges.  Always print this rose.  Ran self test, the blocks cyan and yellow are empty.  Cleaning printer head attempted, but it failed.  Stop pages test print after the letters and the pink blocks.

Thank you.

Final follow-up, I'm done with HP.

My 'upgrade' printer arrived today, the HP Photosmart Premium C310A.  After removing all of the Ribbon and the start and during the installation of the software, the screen shows an error message that the transport was blocked, telling me to remove all the Blue Ribbon and restart.  The entire band had disappeared, stirring the transport and restarting didn't work.  I noticed a sticker on the back, indicating that the printer has been refurbished!

To make a long story short, Technical Support has determined that the upgrade printer is faulty and return for an Exchange.  When I asked "carts" he said that this meant he had arrived from the factory with some small defect and has been returned to the factory for repair.  I returned the printer for the credit, not change and I got to chat with him for a prepaid return label.  (Turns out there was one on the box, but I didn't know that at the time.)

In summary: my original HP PhotoSmart C6380 failure after two years and four months due to a bad print head.  I was willing to pay $40 for a new print head, but it is not available.  I took them up on their offer to 'upgrade' $ 90 but the printer, they sent me has been rebuilt and defective out of the box.  Made with HP printers.

Thanks to those who posted on this thread for their efforts.

Tags: HP Printers

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