bought the wrong version of acrobat

Similar Questions

• I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

  I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

  Hi K.Winger,

  In order to get this change, you need to take assistance from our support team cat.

  Please Contact Customer Care

  * Being to ensure that you are logged on the page with your adobe ID

• We just bought the new version of Acrobat Pro DC and need to know exactly how to disable updates.

  We just bought the new version of Acrobat Pro DC and need to know exactly how to disable updates.

  Hi gordank90520006,

  Open Acrobat DC, navigate to the Edit-> Preferences-> categories Updater & uncheck "automatically install updates."

  Kind regards

  Nicos

• Bought the wrong version of elements EP (need Mac, not Windows)

  Just bought the wrong version of elements of the EP and have not yet downloaded. How can I exchange for the Mac version?

  You must contact Adobe Support - they are not normally available on weekends.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Bought the wrong version of Adobe Acrobat Pro. Help, please!

  I bought the Windows from Acrobat Pro DC version by mistake and need the Mac version. I find anywhere where I can contact someone to help me with this. Please can anyone advise what I should do to fix this problem. There must be a way to be in contact with a product return/switch. Thanks in advance.

  Vanessa

  Hi Vanessa,

  If it is a subscription to Acrobat DC it will not count as you need for her license through your Adobe ID, however if it is a retail license then you must contact our customer support team to process the return and order a new one.

  Kind regards

  Rave

• Bought the wrong version of Adobe Acrobat

  I had the bad download for Adobe Acrobat, purchased the Windows version and I need the Mac version.

  I can't that changed.

  Change the language product or platform
  -----------------------

  You can exchange the languages/platform for a product that you own if you follow the instructions on the following link:

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

• Bought the wrong version of Windows Server

  I bought a new server and also Windows Server 2012 R2 essentials with 25 CAL but when it arrived and I installed it, I was told that I needed to Standard edition, not most.

  I contacted the company that I bought, and they said that they don't accept it because I opened it. I'm stuck with it, apparently. I threatened to get a refund through my credit card provider, and then they said that I can contact Microsoft for an upgrade, because I never activated the server. I didn't even point of activation when I discovered that I needed the other version.

  I don't want to pay $300 to submit a technical support request, so I thought someone here could make a suggestion for me. All I need is the license key Windows Server 2012 R2 standard edition. I already downloaded it. Or should I try to sell the license and then buy the one I need?  Thank you!

  Hello

  We do not work for Microsoft.

  And we can give you product keys or advice on their topic for Windows servers so that this community are for consumers home

  Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

  http://social.technet.Microsoft.com/forums/WindowsServer/en-us/home?category=WindowsServer

  See you soon.

• Bought the wrong version - Microsoft Windows 7

  Bought the 64-bit Windows 7 and need the 32-bit. Is there a way to downgrade to 32?

  If its an OEM copy, you're stuck with it. Its best you just borrow the 32-bit version of a trusted friend or a family member.

  How to: What are my options for Windows 7 reinstall media?

  Make sure you scroll down and read the section:

  What to do if you cannot get your manufacturer recovery media, refuse to use or to buy it or the Microsoft Software Recovery Website does not work?

• I bought the wrong version of Windows 7. How can I get a refund. I need a new product key. I have Windows 7 Ultimate, I bought Windows 7 Home Premium

  I need a new product key for my Windows 7 Ultimate. I bought Windows 7 Home Premium key doesnot work for my version of Windows. How can I get a refund and buy the correct version.

  Microsoft North American Retail product refund guidelines

  You can easily return any product to the retail of Microsoft * to the retailer that you bought, subject to the policy of return of this seller at retail.

  Policy of refund of 45 days Microsoft North American Retail products
  What are the eligible products for a refund?
  All software and hardware products you purchased in the United States or Canada (North America) come with a 45 days of Microsoft Money-back guarantee. Microsoft will refund your purchase subject to the political guidelines and the provisions of the license and warranty agreement.

  How can I return a product for a refund?
  Return the product within 45 days of the date of purchase.
  Provide a copy of your original invoice, credit card statement or canceled check.
  Provide complete contact information, including your mailing address (sorry, no PO boxes), city, State, ZIP or postal code, phone number and e-mail address (if any).
  Uninstall the software from your computer and storage devices and delete backup copies.
  Include all manuals and related media.
  Provide the name and location of the retailer where you purchased the product.
  Briefly explain why you wish to return the product for a refund.
  Send the product, original packaging and all related materials via traceable means to our return Center. For reasons of security and monitoring, all returns must be sent by Federal Express, UPS, Airborne, DHL, or mail US certified and insured.

  All the details here: http://www.Microsoft.com/Mac/trial

  J W Stuart: http://www.pagestart.com

• Bought the wrong version of photoshop elements, what to do?

  Hello

  I bought photoshop elements 13 and when I m trying to install it on my computer, it says that my computer is mac os 10.7.5 64-bit and I need a Mac os 10.8.0 or later. What to do? Is it possible to return the 13 version and download the version that corresponds to my computer? and if it is possible how to do this. which version of elements corresponds to my computer?

  Kind regards

  Camilla

  Hi camillac

  Photoshop elements 13 minimum obligation 10.8 MAC version

  Reference http://www.adobe.com/products/photoshop-elements/tech-specs.html

  You need to update your MAC OS OSX 10.8 or later.

  Concerning

  ~ Assani

• I bought the wrong version of Adobe Elements

  How do contact someone to change the version of Windows to Mac?

  I thought I ordered the Mac version of Photoshop and Adobe Premiere elements but when I went to the download area its all windows?

  Hello

  Please see a product for another language or version of trading platform

  Hope that helps!

  Kind regards

  Sheena

• Buy the full version of Acrobat Pro XI, but always ask the serial number of qualification

  Hello

  I bought the full version of Acrobat Pro XI, but I always wonder 'serial number upgrade.

  I visited my space 'payments' in my account and downloaded the file corresponding with order number, but always wonder the serial number of the eligible product.

  I don't need because I bought the full version - someone help me please this Adobe forum and waiting time to speak to an agent is horrible.

  Thank you

  You must contact Adobe technical support by chat or phone to solve the problems of the purchase.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• I think I bought the wrong adobe software and wants to replace it with another.  I don't see any 'central form' availability on Acrobat DC, but my colleague has on an old Pro XI Acrobat.  I would like to communicate with someone at adobe to discuss.

  I think I bought the wrong adobe software and wants to replace it with another.  I don't see any 'central form' availability on Acrobat DC, but my colleague has on an old Pro XI Acrobat.  I would like to communicate with someone at adobe to discuss. Nee

  Hi Ion,

  Forms Central is longer now.

  FormsCentral

  A trial version of forms used to be installed as part of Acrobat PRO XI Central desktop application.

  It is no longer available and is not included in Acrobat DC, however, you can always create PDF using Acrobat PRO from DC forms.

  Thank you

  Tanvi

• I bought the version of Acrobat that allows you to edit PDF files.  I currently pay $15 / month.  I bought a new computer and downloaded the free version of Acrobat.  How to install the version that I pay $15 / month?

  I bought the version of Acrobat that allows you to edit PDF files.  I currently pay $15 / month.  I bought a new computer and downloaded the free version of Acrobat.  How to install the version that I pay $15 / month?

  Launch Acrobat, on the first window, click on "license this software" and enter your Adobe ID, associated with the subscription and password.

• I bought the wrong update, I need a Mac Version but ordered a Windows Version. What can I do?

  I bought the wrong update, I need a Mac Version but ordered a Windows Version. What can I do?

  I did exactly the same thing and contacted their customer service on the live chat. It took about an hour before someone was available, but he did return to normal and they also send me a box version that allows the two platforms at the same price. They just canceled my purchase of Windows, placed a Mac purchase on their system, sent me a new serial number and published records canned.