Bought the wrong version of Adobe Acrobat

Similar Questions

• I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

  I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

  Hi K.Winger,

  In order to get this change, you need to take assistance from our support team cat.

  Please Contact Customer Care

  * Being to ensure that you are logged on the page with your adobe ID

• Bought the wrong version of Adobe Acrobat Pro. Help, please!

  I bought the Windows from Acrobat Pro DC version by mistake and need the Mac version. I find anywhere where I can contact someone to help me with this. Please can anyone advise what I should do to fix this problem. There must be a way to be in contact with a product return/switch. Thanks in advance.

  Vanessa

  Hi Vanessa,

  If it is a subscription to Acrobat DC it will not count as you need for her license through your Adobe ID, however if it is a retail license then you must contact our customer support team to process the return and order a new one.

  Kind regards

  Rave

• I bought the wrong version of Adobe Elements

  How do contact someone to change the version of Windows to Mac?

  I thought I ordered the Mac version of Photoshop and Adobe Premiere elements but when I went to the download area its all windows?

  Hello

  Please see a product for another language or version of trading platform

  Hope that helps!

  Kind regards

  Sheena

• Inadvertently, I bought the windows version of adobe acrobat and need to change to mac

  How can I change my download of adobe acrobat from windows to mac?

  http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• Where can I download the latest version of Adobe Acrobat Pro DC

  Where can I download the latest version of Adobe Acrobat Pro DC.  I have a VLK and when I connect to license Web site I only have the possibility to download «Acrobat Professional DC2015 12.0 Win ESD ALL CLASSIC»  This download has no recent patches/updates.  I need to find more updated Setup to get out for my users.

  Thank you

  Which the track of the DC are you looking for? Continuous or classic?

  The classic titles available at: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  Continuous track, available at: Download Adobe Acrobat DC (continuous). Company or VIP

  Make sure first of all this license you have bought and therefore download the required bits. I hope this helps.

• Bought the wrong version of elements EP (need Mac, not Windows)

  Just bought the wrong version of elements of the EP and have not yet downloaded. How can I exchange for the Mac version?

  You must contact Adobe Support - they are not normally available on weekends.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• My pdf files that I am editing keeps "freezing" and I have to use the Task Manager to end the program. I have the latest version of Adobe Acrobat Reader DC and I have 10 windows? Is there any solution for this?

  My pdf files that I am editing keeps "freezing" and I have to use the Task Manager to end the program. I have the latest version of Adobe Acrobat Reader DC and I have 10 windows? Is there any solution for this?

  Hi gregs5153218,

  You can't the PDF files to be changed with Acrobat Reader DC.

  You must have the Acrobat application to edit PDF files using Acrobat. Edit PDF files.

  Kind regards
  Nicos

• I just bought the edition student pro Adobe Acrobat XI from amazon. The installation wizard does not recognize my valid serial number. I entered it with and without a hyphen. What should I do?

  I just bought the edition student pro Adobe Acrobat XI from amazon. The installation wizard does not recognize my valid serial number. I entered it with and without a hyphen. What should I do?

  Is the serial number a 24 digit code?

  It is best to contact the Support from Adobe and check with the serial number once:

  "Click the button still needing help, and then select the Chat option:

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings _stillNeedHelp

• I bought the full version of adobe cc 2015, but it download the free version, you need an application (adobe application Manager) but I have'nt that the app, can you help me?

  I bought the full version of adobe cc 2015, but it download the free version, you need an application (adobe application Manager) but I have'nt that the app, can you help me?

  Hello

  In order to download the creative application of cloud refer:-Creative Cloud help | Creative cloud desktop.

  In case you get an error for the trial, visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• accidentally, I buy the windows version of adobe acrobat DC instead of the mac version. I have only a mac computer. can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds,

  I accidentally buy the windows version of adobe acrobat DC instead of the mac version I only a mac computer can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds, jan van montfort + 31681471049. [email protected]

  Hi Jan,

  I understand your concern, please see this doc on this subject: return, cancel or change an Adobe order

  Kind regards

  Rahul

• Please Ref.Order No.13015248129 dt 8 may 2015. I wanted to buy the licensed version of ADOBE ACROBAT PRO CD (on EMI of INR 809 per month) and by following links from site, instead finished with "simple-app creative cloud for Acrobat Pro (a - ye membership

  I wanted to buy the licensed version of ADOBE ACROBAT PRO CD (on EMI of INR 809 per month) and by following links from site, instead finished with "simple-app creative cloud for Acrobat Pro membership (one year)"-which I don't want. . How can I get ADOBE ACROBAT PRO DC?

  Hello

  For a perpetual license of Adobe Acrobat DC we don't have Ant EMI. You pay only once and buy the product Adobe Store - Adobe Acrobat Pro DC

  Perpetual license will include the serial number of the software.

  If you wish to cancel the order above, then go to the contact us page, then click on the "still need help?" Contact us'button.

  ^ Ani

• I have Adobe Acrobat 9 Standard Windows. I replaced my PC with a Mac. I need a download link for the Mac version of Adobe Acrobat 9 Standard. I am only to find a link for the Pro edition.

  I have Adobe Acrobat 9 Standard Windows. I replaced my PC with a Mac. I need a download link for the Mac version of Adobe Acrobat 9 Standard. I am only to find a link for the Pro edition.

  Your license will work for the Windows version and it is too old to qualify for a swap of platform (I don't know if it is a Mac version of standard far in the back - I think that there is for Windows).

• Can you please put me in touch with support for the trial version of adobe acrobat pro XI that I had tried on 15 March for 30 days. I tried to cancel because the cost is too, and Acrobat Reader are good for me. I can't uninstall program.

  Can you please put me in touch with support for the trial version of adobe acrobat pro XI that I had tried on 15 March for 30 days. I tried to cancel because the cost is too, and Acrobat Reader are good for me. I can't uninstall program.

  I had to wipe my drive since then with the trouble with Apple Store without acknowledging my machine and Time Machine reloading gave complications. Can you please cancel my trial and make my money from trial.

  Hi jack gordon.

  Adobe does not charge for the 30 day trial, but it seems that you have subscribed to Acrobat Pro (as a simple app for creative cloud membership) return March 15. To cancel your subscription, please contact customer service.

  Please let us know if you have any additional questions.

  Best,

  Sara

• I would like to install the latest version of Adobe Acrobat 6 computers. I wonder what tha cost, for a month and buy it directly? On a computer, we have version 9 and that is that we would uppgrade to the latest version?

  I would like to install the latest version of Adobe Acrobat 6 computers. I wonder what tha cost, for a month and buy it directly? On a computer, we have version 9 and that is that we would uppgrade to the latest version?

  Hi Linafrick,

  To install Acrobat 11 on 6 computers, you can purchase licenses in Volume.

  But since you want for only a month, you can buy a subscription Acrobat.

  A single subscription is good for 2 computers and the same Adobe ID can be used to buy multiple copies of Acrobat subscription.

  However, you can opt for creative license team cloud such that you can become the Admin and grant access to 6 users who wish to install Acrobat on their machines.

  Do not hesitate to contact our customer service via chat to find out more information: cloud creative membership support

  Kind regards

  Rave