Box opened with follow-up by 'product is not available.

I was struck by a virus and firewall isolated (using AVG). However, I now have problems of entry applications. For example, I try to enter in my mailer application (Outlook Express) and I get a box OPEN WITH... and it lists the applications to run the program. Fortunately, FIREFOX is one of them. If I hit CANCEL, I get "product is not available.

To run anything, I need to find the right EXE file to start the application. Even though I have some experience, I would describe me as a work PC enthusiast.

Oddly, the problem repaired itself slowly. I use the most updated AVG (version 10.0.1375) and I think that the virus caused a problem with the rundll32. exe file. I managed to find many of my files EXE application and finally rebooted after that. Because the control has been returned to the office and the list of programs (START), I ran three scans and even the AVG PC tune-up. The system seems clean and return to its operating state.

Although the problem appeared corrected BEFORE your advice, I did not follow the recommended steps. However, I will keep the documentation for future use - this is why I voted "useful".

I will say that method two cannot work if I had tried it. The hit also has the ability to follow the CMD commands. I tried to use the EXPAND command and it failed. I managed to get into the Microsoft Support to find the FIREFOX exe file and use it in the OPEN WITH box application to find the internet connection.

Again, I'm not sure if the system repaired itself, but everything seems to work fine now. Thanks for the help, however.

According to my Virus Vault, the offending MALWARE was GJY Win32/injector - the exe JMD

DCC

Tags: Windows

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