Brand new MacBook Pro to wake up from sleep

My brand new 15 inch MacBook Pro wakes up not sleep if left for a period of time.

If I shake the mouse or press a key, the keyboard will wake up and turn on if it's dark, I see a cursor on the screen but the screen remains black. Sometimes the beachball runs but the screen never lights up unless I do a force quit.

I understand with El Capitan, you must rely on the power switch to wake up from a deep sleep, but unless I hold it long enough to do a force quit and restart, I can't wake the computer. I use version 10.11.2

Someone else has this problem?

Thank you

If you bought the Apple MBP, not a reseller, you can return the MBP for an Exchange or refund within 14 days of the date of purchase.  Otherwise, I suggest you have the MBP valued at an Apple store genius bar and repaired if necessary under the provisions of the warranty.

Ciao.

Tags: Notebooks

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