Broke up with iOS 9.2.1 contact ID

Touch on my iPhone 6s ID broke out after I have updated to IOS 9.2.1.  I rebooted twice with no luck.

Any ideas?

Hello, Nealf.

It seems that you are having problems with Touch ID recently updated to iOS 9.2.1. The following Knowledge Base article offers some great recommendations for troubleshooting:

Use the ID button on iPhone and iPad

Get help with Touch ID

Sometimes, you will need to enter your access code or your Apple ID instead of using Touch ID:

  • If you have just restarted your device
  • If your fingerprint is not recognized five times in a row
  • If you have not unlocked your device to more than 48 hours
  • If you have just registered or deleted fingerprints
  • If you try to open the contact ID & password in the settings menu
  • If necessary password is defined on immediately under settings > general > Restrictions

If you still need help, follow these steps. Try again after each step:

  1. Make sure you have the latest version of iOS.
  2. Make sure that your fingers and the Home button are clean and dry. 1 for Home button, use a clean, lint cloth to wipe off any dirt or debris.
  3. Your finger should completely cover the Home button, touch the surrounding metal ring. Contact ID is scanning, you should not press hard, tap too quickly or move your finger.
  4. If you use a case or a protective screen, make sure that it does not cover the Home button or the surrounding ring.
  5. Tap Settings > Touch ID & password. Make sure the Unlock iPhone or iTunes and App Store is on, and that you have entered one or more fingerprints.
  6. Try to register another finger.
  7. If you cannot register your finger, take your camera to a store Apple Store or Apple authorized service provideror Contact the Apple Support.

1 moisture, sweat, lotions, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect the recognition of fingerprints, including exercise, shower, swimming, cooking, or other conditions or changes that affect your fingerprints.

Thank you for reaching out to the communities of Apple Support.

See you soon.

Tags: iPhone

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