BSOD and how to refresh the computer

I have a gateway to window computer 8 I've had for a year now and never restarts time I try to put on my computer it won't let me because it goes to the home page and comes up with a message with different types of BSOD errors and then force, then whenever the computer load it keeps then me on reviews and it never let's me back to my original account and I need a way of doing things to normal or if someone can tell me how to reset the computer that would also be very useful.

Original title: my computer problems

Hey Nasir,

I understand that your computer gives error BSOD and your user account is signing you as a guest user and you also want to know about reset.

Sorry to hear about the embarrassment caused and thank you for the detailed description.

To help you better please answer the following questions:

  1. What is the brand of computer?
  2. You have a third-party security program installed on the computer?
  3. You recently made any changes to the computer?

This issue could be due to the following issues:

  • Drivers are corrupt.
  • Damaged user account.
  • Problems of virus and malware.

Learn more about BSOD please refer to the article:

http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/blue-screen-of-death-BSOD/1939df35-283f-4830-A4DD-e95ee5d8669d

Follow the suggestions below and check if this can help:

Method 1: Safe Mode

Follow the bottom of the article which will help you to start the computer in safe mode and check if it works fine in safe mode:

http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

Search your computer in safe mode, all the third-party program installed on the computer are disabled in this mode.

Method 2: steps can be followed to BSOD

This article will help you solve the BSOD errors on the computer:

http://Windows.Microsoft.com/en-us/Windows-8/resolve-Windows-blue-screen-errors

System Restore warning: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

How to reset the computer

Please follow the article below and this will give you the procedure step by step to start the reset of the computer:

http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

Refer to: refresh your PC without affecting your files.

Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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