BSOD-need help solve the problem.
Hi, my computer just BSOD would for the first time and I have the analysis of the dmp file, can someone tell me the problem and how to solve?
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.com for more information Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 Machine Name: Kernel base = 0xfffff800`03008000 PsLoadedModuleList = 0xfffff800`0324b890 Debug session time: Fri Oct 3 19:15:42.940 2014 (UTC - 4:00) System Uptime: 2 days 19:08:57.924 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* NTFS_FILE_SYSTEM (24) If you see NtfsExceptionFilter on the stack then the 2nd and 3rd parameters are the exception record and context record. Do a .cxr on the 3rd parameter and then kb to obtain a more informative stack trace. Arguments: Arg1: 00000000001904fb Arg2: fffff8800c77b558 Arg3: fffff8800c77adb0 Arg4: fffff8000303d7a1 Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 EXCEPTION_RECORD: fffff8800c77b558 -- (.exr 0xfffff8800c77b558) ExceptionAddress: fffff8000303d7a1 (nt!FsRtlUninitializeFileLock+0x0000000000000011) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000800000018 Attempt to read from address 0000000800000018 CONTEXT: fffff8800c77adb0 -- (.cxr 0xfffff8800c77adb0) rax=fffff8a0113fed40 rbx=0000000800000000 rcx=0000000800000000 rdx=fffff8a0113feb70 rsi=0000000000000705 rdi=0000000000000705 rip=fffff8000303d7a1 rsp=fffff8800c77b790 rbp=0000000000000706 r8=0000000000000000 r9=0000000000000000 r10=fffff8a0113feb40 r11=fffff8a0113fec70 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=fffff8a0113feed8 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 nt!FsRtlUninitializeFileLock+0x11: fffff800`0303d7a1 488b6918 mov rbp,qword ptr [rcx+18h] ds:002b:00000008`00000018=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000800000018 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b5100 GetUlongFromAddress: unable to read from fffff800032b51c0 0000000800000018 Nonpaged pool FOLLOWUP_IP: Ntfs!NtfsDeleteScb+240 fffff880`012c6a70 e972feffff jmp Ntfs!NtfsDeleteScb+0xb7 (fffff880`012c68e7) FAULTING_IP: nt!FsRtlUninitializeFileLock+11 fffff800`0303d7a1 488b6918 mov rbp,qword ptr [rcx+18h] BUGCHECK_STR: 0x24 LAST_CONTROL_TRANSFER: from fffff800030c6b7e to fffff8000303d7a1 STACK_TEXT: fffff880`0c77b790 fffff800`030c6b7e : fffffa80`6666744e fffffa80`000003ab fffff8a0`113feed8 00000000`00000000 : nt!FsRtlUninitializeFileLock+0x11 fffff880`0c77b830 fffff880`012c6a70 : fffff880`0c77b8e8 fffff880`0c77b8e8 00000000`00000705 00000000`00000705 : nt!FsRtlFreeFileLock+0xe fffff880`0c77b860 fffff880`012cacdb : 00000000`01010000 fffff8a0`113feb70 00000000`00000000 fffffa80`00000028 : Ntfs!NtfsDeleteScb+0x240 fffff880`0c77b8a0 fffff880`01244343 : fffff8a0`114bcb60 fffff8a0`113fec70 00000000`00000000 fffff880`0c77ba12 : Ntfs!NtfsRemoveScb+0x5b fffff880`0c77b8e0 fffff880`012c8a3c : fffff8a0`113feb40 fffff800`03223280 fffff880`0c77ba12 fffffa80`145e1570 : Ntfs!NtfsPrepareFcbForRemoval+0x53 fffff880`0c77b910 fffff880`0124ba52 : fffffa80`145e1570 fffffa80`145e1570 fffff8a0`113feb40 fffff880`0c77ba00 : Ntfs!NtfsTeardownStructures+0xdc fffff880`0c77b990 fffff880`012d82d3 : fffffa80`0fa2f180 fffff800`03223280 fffff8a0`6366744e 00000000`00000009 : Ntfs!NtfsDecrementCloseCounts+0xa2 fffff880`0c77b9d0 fffff880`0132ad32 : fffffa80`145e1570 fffff8a0`113fec70 fffff8a0`113feb40 fffffa80`0fa2f180 : Ntfs!NtfsCommonClose+0x353 fffff880`0c77baa0 fffff800`03087261 : 00000000`00000000 fffff800`03374c01 fffffa80`169e8b00 00000000`00000002 : Ntfs!NtfsFspCloseInternal+0x186 fffff880`0c77bb70 fffff800`0331973a : 00000000`00000000 fffffa80`169e8b50 00000000`00000080 fffffa80`0ca715a0 : nt!ExpWorkerThread+0x111 fffff880`0c77bc00 fffff800`0306e8e6 : fffff880`02f65180 fffffa80`169e8b50 fffffa80`15f64640 00000000`00000246 : nt!PspSystemThreadStartup+0x5a fffff880`0c77bc40 00000000`00000000 : fffff880`0c77c000 fffff880`0c776000 fffff880`0c77b8a0 00000000`00000000 : nt!KxStartSystemThread+0x16 SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: Ntfs!NtfsDeleteScb+240 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Ntfs IMAGE_NAME: Ntfs.sys DEBUG_FLR_IMAGE_TIMESTAMP: 52e1be8a STACK_COMMAND: .cxr 0xfffff8800c77adb0 ; kb FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsDeleteScb+240 BUCKET_ID: X64_0x24_Ntfs!NtfsDeleteScb+240 Followup: MachineOwner ---------
Great, keep me updated on the situation of the accident and let me know if it worked.
Kind regards
Patrick
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