buffering stuck on an open web page since 2/2012 but I can still use my computer that I can not get on internet

my computer works fine until I have try to put on firefox/internet. It says I have a tab open & ask if I want to close or open a new one... any way works! can I remove firefox? How can I get on the internet... my child is struggling with cancer and I need my laptop to the hospital!

Could you try from Firefox in "Safe Mode" (for Firefox, Windows Safe Mode not Safe Mode)?

With all the windows closed Firefox, hold the SHIFT key when you start Firefox. When you get the dialog Mode without failure, not the check boxes, click on continue mode without failure.

Can you start in Mode safe?

More info: questions to troubleshoot Firefox in Safe Mode

Tags: Firefox

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