Business Catalyst customer service bad behavior...

Similar Questions

• Business Catalyst customer subscription management

  Hello

  I'm a catalyst for business partner and web designer / developer.

  I want to delete a former site of game in British Colombia, which has been upgraded to one of my clients.

  The site is subscription and I would like to re - create a new site from scratch under its annual paid subscription for him.

  Data CRM and other data on clients in British Colombia is not relevant and does not need to be migrated.

  Is it possible to create a new site based on a template different ecommerce and re - assign to my customer subscription / account, if I delete the old site before?

  I would avoid a migration process from another site if possible as no need for data to keep.

  But I can't find any function in the partner portal to remove a site without losing the entire subscription to my customer?

  I get a ticket with Adobe, but it seems that they propose to do that for me in the background instead of me to be able to do this on my own?

  Is this a real limitation or I do not understand the process to do on my own?

  We should be able to re - allocate sites to different subscriptions and delete and recreate sites in British Colombia, without the help of support and without losing our customers subscription? Imagine what shame to ask a customer that he must give his credit card again although he would get reimbursed for the remaining time I have daught by an annual payment method?

  Help would be greatly appreciated.

  I'm also happy to pay for someone who can explain the process in detail, it is urgent for me.

  Dirk

  Hi Dirk,

  A subscription cannot be transferred from one place to the other. If you have two options:

  -recreate the site on the same site - simply creating new templates, pages and so on, on the same site

  -create a test site, the redesign of the site here. Once you are ready with the test site, cancel the original and upgrade test site. When you cancel (delete) the site, the subscription is deleted - so you will need to upgrade the new site on a new paid plan.

  I hope this is clear and help - please let me know if you have any questions.

  Thank you
  Florin

• loyal customer lost, bad customer Service

  Hello, my name is Patrick Absher, a loyal customer of Motorola for many year. When I say loyal, I'm the guy who's always telling my friends, family and colleagues how are my products from Motorola. Pagers to the bottom when, and now cell phones, almost everyone I bought and most of those that I was never delivered by the employer were Motorola.After this last week, I can't be your loyal customer. I am an AT & T cellular customer and it's time for me to renew my contract and ordering a new phone. My Motorola atrix 2 was great, but it is dated and my battery life became awful. I was planning on ordering a 32 gb, black front, back walnut, green focus, moto x, just had to wait for the time to renew my phone contract. Thursday, 06/06/14, I tried to place an order through your Web site and pay with my credit card. When I entered my address for delivery, he told me that the address is not available. you see, currently I do not have at home, and I need the phone delivered to where I went down. your website would not accept the address associated with my account AT & T. I contacted your assistance customer service, they tried to tell me it's the browser that I used (something to do with cookies). I tried to use a browser they suggest and had the same problem. I asked what she would only address on my AT & T account, but they did not know. They suggest AT & T store or Best Buy and buy the card motomaker and told me I have should not have any problems with it. So, after a 1 hour round trip at best buy, I then tried to order the phone using the code of redemption on the map. your Web site launched my order out, telling me that since I bought the code, the supported version wood was not available. Yet once again, I called customer service, they told me to go back to the card at best buy. I did another 1 hour trip to best buy and return to nothing will do. they can't refund my purchase because the code on the back of the card was revealed. the Manager of the best buy called your customer support to try to sort out, but it ended with a rude employ insensitive of you on the phone. at this point, if best buy could give me a refund, I would gladly have bought a HTC One. Since then, I contacted your service the customer several times and all I get is a run around. They tell me to order the phone anyway (not like I want it), then back on the phone, then get a refund, then order the phone I want. I told them that it was unacceptable, I want everything just pay the extra $25 for the wood back and get my phone. They stop for me they do escalate the issue and come up with a solution. I have not yet been given a clear answer on the address issue.some to your representatives said that they could change the address after I place the order, some of them told me that they cannot. What sense does it make to you on custom order a phone, but to be told you can't order it as you wish, and you can not ship to the address I need it shipped in the. On four different occasions, your representatives told me that they are emailing me a promo code free accessories to compensate for all my troubles. I have yet to see any of these emails. Once a representative told me that they would call me at 14:00 the next day, when they had to work. I informed them that I work at night and would be asleep right now, call me before 10:00 when I went to bed, or after 19:00 when I wake. They ignored it, called and woke me up at 14:24. If you know something to work at night and sleep during the day, you will know that back sleeping is virtually impossible. That evening, I had to go to work on about 3 hours of sleep, in a production facility handling dangerous and flammable chemicals. I have to say that your customer service is pretty bad customer service. Starting from 14/06/14, I had an AT & T customer service manager call your company. they got a manager in the team of motomaker to say that they would increase this to your advocacy group, to see if they could help. He then told me not to call them more, they call me on Monday. Given their history up to now, I doubt I'll get a call back. The return only call I received was one that woke me in the middle of the day. As it is right now, I'm on the price of this machine card on a motorcycle, $109.99, $15 in gas for trips to best buy and all my free time this week. I have no new phone, do not have to order and do not know if we could get delivered to me if I don't get to her. I received the case number is 140607-006435. Here is a list of the names and dates of contacts with your customer service teams. I don't know if this all of them, I might have missed some.

  6 6 via cat Bhen Mark 6-6 via phone Herbert and Pauline 6-7 via chat Jamie 6-10 telephone Victor and Hannah 6-10 telephone Sheryll and Thomas 6-11 telephone Frank and mark 6-12 by phone and e-mail Lehi 6-13 telephone Robert and John 6-14 by e-mail Micheal 6-14 via phone call placed by Donna Freeman of AT & T-Carlos (changes from 6-16) received by email at 13:32 from Jaydan , Support technique Motorola, claiming that they called me at 0900. I was sitting here from 08:00 to 10:00 hold my phone waiting for a call or send an email to your group of consumer based on my conversation on 6-14 with Carlos. It always seems that I am being avoided by your customer service people.

  Sincerely your unhappy customer, Patrick Absher

  Hello!

  Thanks for that bring to our attention. We certainly want our interactions with our customers to be smooth. I have someone feel to this new address.

  At first glance, it seems that there is some confusion in your challenges with your attempt original you place your order. Because of the security if you buy a device of upgrade we adhere to the shipping data on file with your service provider. This was probably the cause of the error on the command original attempt that you can't ship to another address.

  We will be in touch via email/phone for help regarding file number you have provided.

  Mark

  Forums Manager

• Test a customer Site to Business Catalyst

  I developed a client site, but want to test how to enter a Blog, Online Store etc. which are British Colombia – I can do that on my BC account while I am to develop and test the site?  Ideally I'd like to iron out any problems before you get the customer to sign up to Business Catalyst and transfer me over sites - is it possible?

  Thank you

  Yes, you can create the site of Muse, publish on BC and test ecommerce, cms features.

  After you publish the test site, contact BC support so that they can upgrade the plan of test site to ecommerce trial plan.

  Thank you

  Sanjit

• Error and bad customer service. Help, please

  I am buying the annual plan creative element of cloud. First problem, the site displays in French as soon as I choose my plan. Even though I was on a page in English.

  Secondly, after filling out all I get is 2 types of errors:

  1 a problem occurred during the processing of your order.

  or

  2 - billing address has not been specified

  I tried to contact customer service, they said try Safari. Same problems. Then they referred me to the Sales Department, I have received several questions until I was transferred all of a sudden. The phone rings. No response.

  If those who faced this problem, please advise. If adobe employees concludes, please check with your Web site and customer service because it is really a very bad experience for a company that provides an excellent software for us to design great user experience. It's a bit contradictory.

  Thank you

  Hello

  Please try and pass the command now and it should work.

  ^ Ani

• Why the adobe acrobat customer service is so bad?

  Why the adobe acrobat customer service is so bad? They don't even have a phone number. I tried on the cat pending and I tried logging 3 - 4 times but no response at all. I want to cancel an annual subscription and they said, there is no penalty if you cancel with in the first 30 days but no body does not at all. Waste of time. Is it so Adobe also supports works

  Hello

  I am extremely sorry that you had a bad experience in the past. Here is the link to contact Adobe support team. Please see the same so that your question gets the fixed quickly.

  We would not be satisfied by your decision to cancel your subscription to Acrobat.

  However, if you have decided so, here is the link to connect with them.

  http://helpx.Adobe.com/x-productkb/global/service-b.html

  Concerning

  Sukrit diallo

• Can we build Custom Web App using Business Catalyst?

  My client is interested in Adobe Business Catalyst. He wanted to build a custom online business application. Can we build custom web applications (not ecommerce) as market of fundraising with adobe business catalyst? How will it be possible without server side personalization?  If possible, please provide access to developer documents

  Thank you

  Andrea

  The short answer is Yes, you could create a market of fundraising.  The most complete answer depends on your definition of a "Web App" and about specific features you are wanting to deliver Web application.  If you are thinking about programming custom php server-side, then, no, this isn't what BC Web Apps. Wikipedia defines a web application like any application written in a language of browser support which relies on the browser for rendering. Applications Web BC meets this definition. "The best definition in my opinion is that a web"site"is defined by its content, all in a web"app"is defined by its interaction with the user. WebApps BC framework can be used for the delivery of content and interaction with the user therefore also integrates with this definition.

  To be clear, "WebApps" in British Colombia is not for coding web applications customized to measure in the broad sense.  In fact, you do not have to do any coding at all (although having knowledge of html/css & javascript will significantly expand what you can do). Colombia-British 'Web-Apps' is a relatively basic set of configurable fields and the tools used to collect and present data.  Its main purpose is to publish "lists". i.e. the items list on which you click to display a details page.  This may not seem particularly high-tech, and it's not. But if you think about it, most of the interactive web applications, a very simple to very advanced (for example Articles; Image galleries; eCommerce, real estate ads; Labour markets; Auction sites; Business directories; Search engines) are all built around this fundamental problem. that is, they present a list of items that are related to a detail page.

  To this end, BC WebApps allows you to define a data set using all types of field (for example, text string, radio buttons, checkboxes, drop-down lists, text box, image path, links, etc.) allows the collect and publish the data however you want displayed in your list views and view detail (more view editing for content generated visitor).  Of course there are limits to what we can do. But there are a lot of innovative workarounds for each limitation. Understanding of the parameters allows a very wide range of possibilities to achieve remarkable results for your customers.  WebApp capabilities are range from the Colombia-British, wide range of features such as Member areas secure, e-commerce functions, lists of campaign etc.

  To return to your original question... "Could you build a web fundraising custom application market in British Colombia?   Yes!  You may allow visitors to the join (members of the safe zone) and then present a list (WebApp point) which is published on the site. Other visitors can view this item in the list and click to view the Details page. They can then choose any number of such further actions as defined in your WebApp structure it As... make a payment (e-commerce); Leave a comment; Like on Facebook; Tweet on twitter, save as a favorite; Send to a friend. etc.  This does not mean that everything is possible (e.g. making payments would be possible using a built-in "seamless" payment gateway). But within the boundaries that exist, YES you could generation custom fundraising for your customer market without programming side server.  See catalyst for Business help | Web Apps-building part 1: understanding of Web applications to learn more.

• Use a custom form of Business Catalyst in Muse CC 2014

  How can I place a form of Custom Business Catalyst in my Muse CC 2014.1.1.6 site?

  Hello

  Take a look at this tutorial, is useful

  Add features of Business Catalyst to your Muse sites | Learn Business Catalyst | Adobe TV

• Why can't I configure the POP/IMAP mails for my Muse site in Business Catalyst? I don't have the option "use this service for e-mail as hosting the Web site" under Advanced options

  Why can't I configure the POP/IMAP mails for my Muse site in Business Catalyst? I don't have the option "use this service for e-mail as hosting the Web site" under Advanced options.

  Is this due to my hosting Plan? Appreciate the answers.

  Your site is a CCM that is located on a WebBasics plan (this plan does not e-mail hosted on Business Catalyst).

  If you want to create the email addresses on this site, you will need to configure your mail elsewhere server and configure the MX records on your site to point to the external mail server.

  If you want to use the hosted Business catalyst e-mail services, you should use a WebBasics + or superior siteplan. To upgrade your free CCM site, access administration area of your site-> Site Management-> upgrade now-> choose the desired site plan and billing frequency-> Add personal and credit card details-> Submit.

  Please see this article on setting up email on your site of BC accounts: http://docs.businesscatalyst.com/user-manual#! / settings/mail electronic-users of the site -

  For the establishment of the records point to the external mail server, see http://docs.businesscatalyst.com/user-manual#! / settings/email-users/creation-boxes of reception-for-your-users of the site

  Kind regards

  Laurant

• I created a site of Muse for a customer who wishes to host with Business Catalyst. How to publish the site with their account instead of using one of my free sites?

  I created a site of Muse for a customer who wishes to host with Business Catalyst. How to publish the site with their account instead of using one of my free sites? This is so I can keep my ones that are free for personal projects but also so they can pay for their own accommodation. I'm happy to put everything to them but don't know what to do.

  Hello

  You can use their IDs of BC and use them, which to publish the site will be under their account.

  Please change the login of BC's Edit > preferences > Publish > switch accounts, for Mac, there Adobe Muse > preferences

  Thank you

  Sanjit

• Catalyst for business tools and services

  is Business Catalyst tools and services included in the membership of the Muse?

  Hello

  You can upgrade the Web site at any time, but you will pay the actual amout of site map. This will trigger a cycle of billing separate for the plan above, charged at the standard rate, depending on the frequency of billing.

  The location of the site initial webBasics is released instantly if you can use it for other projects.

  Hope this helps

• Creation of a photo gallery / portfolio for a customer to manage (CMS & Business Catalyst)

  I was asked to create a website for a client, the client is a photographer and want a site to promote her nursery school photography business. She would like to be able to manage the site itself using the BC dashboard, upload pictures as and when necessary. I use Muse to create sites and have informed the customer that for any CMS they need hosting with Business Catalyst.

  My question is to create a relatively unlimited photo gallery / portfolio. I understand a customer can download and edit the images on their site using the dashboard of BC, providing there is a slot available to do so. I believe that Business Catalyst has a module of Gallery of photo on their Web marketing package, it would be what I'm looking for? Otherwise there is no good solution workaround available for my client using only Muse?

  In the future, the customer is looking for secure areas of the site and also a control system online, but right now it's a pretty simple promotional site with a good photo gallery.

  
  I posted a similar question last week, someone very kindly suggested Smugmug, I looked into a separate (including Smugmug) solution but it is not appropriate in this case and I would stick to the Muse, BC and Adobe.

  Hello

  Yes, you can use the photo gallery module, where your customer would be able to download new images of the backend site and update the module. There are also other settings they can use for image display with photo gallery.

  https://www.YouTube.com/watch?v=x-MuLyhxS5o

  https://www.YouTube.com/watch?v=Hg8pB1cLvnk

  For future preferences, your customer can configure the secure areas, online shop site admin etc.

  Let me know if you have any questions.

  Thank you

  Sanjit

• using the behavior with Server Business Catalyst .htc file

  Hello

  I want a polyfill .htc behavior allows you to add a feature to the old IEs. Business Catalyst is able to manage this file extension? If this is not the case, can I use a .htaccess file with BC to add this extension as shown here:

  https://github.com/Schepp/box-sizing-Polyfill

  Best regards, Dennis

  Hey Dennis,

  They work, never had.

  What you're trying to achieve however? because there is really no need to use these files not more, css and javascript and other methods are at stake today. You will also start to really ignoring some of the older IE browsers as well.

• Muse Business Catalyst and the customer text edition

  Can Muse Web sites cause editability of the customer text if published and hosted with catalyst for business?

  At the present time there is no client mount support Muse published sites. If you do not enable client Business Catalyst editing features, all changes are not compatible with the Muse. They will not appear in Muse and they can be replaced by future publishing operations of Muse.

  We will work to enable the functionality of the client update in future updates of Muse, but he will not be part of the next quarterly update.

  Currently, the box in British Colombia that allows you to activate the client editing feature is useful if the workflow should be only a means. A site is created and republished in Muse, then never updated day/re-published Muse (as this could therefore overwrite any changes have been made using the client edition feature).

• BAD BAD CUSTOMER SERVICE

  I bought the xperia Z2 5 months ago and it has tent and wrong color on screen and additional heating and an other stufff, then the customer service of sony in al khobar, Saudi Arabia (.) Modern Electronics Co. Ltd., Khobar-Dammam Highway Al Bawardi Bldg Al Khobar) they replaced my old phone with new or renovated an I n ' t know because they would not give me the new box original and replaced with the former, because if I want to sell I can't because shops told me it's stealing the phone because the serial number of the phone that is different from the series on the. new box. and in the sony service centre they told me we don ' t have the new bow for the new mobile, for this reason I SAY IT IS REFURBISHED PHONE NOT NEW, YOU ARE GREAT LIARS.»

  I'LL GO TO COURT TO TAKE MY RIGHT TO SONY SERVICE CENTER IN SAUDI ARABIA (.) Modern Electronics Co. Ltd., road to Khobar - Dammam Al Bawardi Bldg Al Khobar) IF THEY DO NOT GIVE ME THE NEW PHONE WITH ORIGINAL BOX

  Thanks budy