Business Catalyst customer subscription management

Hello

I'm a catalyst for business partner and web designer / developer.

I want to delete a former site of game in British Colombia, which has been upgraded to one of my clients.

The site is subscription and I would like to re - create a new site from scratch under its annual paid subscription for him.

Data CRM and other data on clients in British Colombia is not relevant and does not need to be migrated.

Is it possible to create a new site based on a template different ecommerce and re - assign to my customer subscription / account, if I delete the old site before?

I would avoid a migration process from another site if possible as no need for data to keep.

But I can't find any function in the partner portal to remove a site without losing the entire subscription to my customer?

I get a ticket with Adobe, but it seems that they propose to do that for me in the background instead of me to be able to do this on my own?

Is this a real limitation or I do not understand the process to do on my own?

We should be able to re - allocate sites to different subscriptions and delete and recreate sites in British Colombia, without the help of support and without losing our customers subscription? Imagine what shame to ask a customer that he must give his credit card again although he would get reimbursed for the remaining time I have daught by an annual payment method?

Help would be greatly appreciated.

I'm also happy to pay for someone who can explain the process in detail, it is urgent for me.

Dirk

Hi Dirk,

A subscription cannot be transferred from one place to the other. If you have two options:

-recreate the site on the same site - simply creating new templates, pages and so on, on the same site

-create a test site, the redesign of the site here. Once you are ready with the test site, cancel the original and upgrade test site. When you cancel (delete) the site, the subscription is deleted - so you will need to upgrade the new site on a new paid plan.

I hope this is clear and help - please let me know if you have any questions.

Thank you
Florin

Tags: Business Catalyst

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