OfficeJet J4680 fax failure - need some tips from a pro!

I have an OfficeJet J4680 and has a few problems. I send a daily fax for a number, and sometimes it sounds as if she's going through, but then the note of fax has failed is displayed. The Party on the other line said fax machine NOT ring although I distintly hear 5 rings, and then a noise indicating it connected.

Also, sometimes there is a fast busy signal and of course, this does not work as well. I am told that I am the only person having problems sending their number. And some days, it works perfectly.

I ran a Test Fax Rport and everything. Any suggestions?

Hi Mylan,

This looks like a problem on their side. Use the Service of fax HP Test to test your Fax to send & receive faxes.

HP has a number of Test Fax Service to test fax HP products. It is available in the United States only. The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5-7 minutes to the number in the fax header. Note: You must ensure that you have your fax header completely filled in with name and fax number or you will not get a fax back service.

Tags: HP Printers

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