Buy Adobe Stock active cannot be opened.
• purchased one a chart with Adobe Stock
• It is a. File HAVE
• added to a library project
• the file downloaded directly on the desktop
• problem occurs on Mac OS x with the two adobe CC2014 and CC2015
• Impossible to drag & drop assets in a work plan
• When you try to place its says:
• When you try to open it from the library, it is said:
• When the file tryintg to open the file downloaded, he said:
Now can we get a refund for the file or is there a chance to get the purchased file so we can open and use it?
(This is also really bad is that now we can't even use the placeholders file, because it is listed as a license, but do not appear.)
Please help us. Thank you. inactiveforumnotifier Newsgroup_User Amy_Wong Zoheir Debbie Clawson mghalpin jwarren Jochem van Dieten Lee design Adobe Stock Support !
Hi Jan,
Thanks for reporting the issue.
We have made some changes to the files.
Can you please re - download the https://stock.adobe.com/Member/LicenseHistory .ai files and check if it works now.
If it's in your CC library, delete the same and the re - upload and check.
This has been documented here. Adobe Stock help | Troubleshooting Adobe Stock
Let me know how it goes.
~ David
Tags: Adobe Stock
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