Buy printer on ebay now get emails of support HP asking me to return

Hi - I don't know if anyone can help or has had a simillar situation but I bought a printer on Ebay in good faith and paid through PayPal. It came without a cable or cartridges but it was OK, that it was to replace an old printer HP to my friends who had both. It arrived in good condition and I was happy with it. Now I get threatening emails from the HP Support saying that the printer was sent as a replacement for a defective unit that I need to come back or I will be charged. Clearly, this is a kind of scam but the Ebay seller is still selling a lot of them and has a high rating and does not answer my emails. I contacted Ebay as well about this. Any other advice would be appreciated

Steph56

Welcome to the Community Forum of HP.

I'm sorry that happened to you.

I look at the communications that you receive claims that you are in possession of a good that belongs to someone else - or belonged to someone other than the person who sold you the item.

You can not take care of this kind of problem here, on a Community Forum.

You need to contact HP Technical Support.

You seem to be the victim of a fraud: you could be is the direct victim of having been duped when buying property in first place OR you can be the victim of cyber-crime - someone ' claims to their money that you do NOT.

You should contact HP to see what HP has said about the problem and then decide what to do based on this conversation.

Contact telephone support HP - USA-

HP technical support / Customer Service phone numbers - some English Speaking countries

===========================================================================

======================== ===============================

Internet / Cyber intelligence agencies

USA - filing a complaint with the IC3 Cybercrime:

USA - Report of cybercrime Center

Europe - online report on Cybercrime:

Europol cybercrime reporting Centre:

NOTE: If your country is not on Europol.

Visit INHOPE - the International Organization for Internet Hotlines.

======================== ===============================

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Although I strive to reflect best practices of HP, I do not work for HP.

Click on accept as Solution when the answer provides a fix or a workaround!

Tags: HP Desktops

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