HP Envy 4500: Could not connect to connected HP - get 'Email or invalid password'

When I try to connect to connected HP, I get "Email and password invalid".  The email and password I use works fine to Snapfish.  I tried to change the password to Snapfish, hoping that would reset the password in HP connected, but I still get the same message there.  How can I get my HP account connected?

Thank you

This problem is finally resolved.  Eventually be reassigned to Cloud Services L2 support team.  Apparently when I converted initially more than HP ePrintCenter attached, something went wrong, which left my HP account logged in a bad state or something.  The result was that, while I was able to connect to ePrintCenter and then click HP connected, when I tried to connect to HP connected directly, I got the problems identified above.

They managed to get things fixed to the top, and now I am able to connect to HP directly connected.

See you soon,.

Sandra

Tags: HP Printers

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