c000021a error windows vista

Hello, from today my laptop crashes when you try to start. It has Windows Vista on it, instead of loading the login welcome screen to connect on my vista, it shows a BLACK screen with the grey wire written and motivated to choose: Startup Repair or start windows normally.  When you press start windows normally the seat right screen "Please wait" I have let it sit here for over 3 hours and still it says, please wait.  So I quit and restart, to choose the Start Up Repair option, immediately he embarks on a BLUE screen with the c000021a fatal system error code, then 0 x 00000000 (0xc0000102 0x0010037c).

So I restart to press F8, and then choose "Last known good configuration" then it goes to the screen before the newspaper with the scroll bar, green but is right here and does not progress to the Welcome screen.

When you choose Safe mode and networking in safe mode it freezes on the waiting screen please.

There is no way for me to access the start menu, as this error prevents the full load of the system...

In addition, the computer was purchased through DELL and of course DELL does not send on the window vista of disk operating system is delivered... NO, I do not have access to the dvd of re - install.

How can I do to fix this error?

http://support.Dell.com/support/eDOCS/systems/WS340/en/UG/DIAGS.htm

Read above on how to use the Dall Diagnostics by pressing F12 at startup.

If Dell has not sent a DVD of Vista recovery with her, there should be a recovery hard disk Partition.

http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

Read this to use the recovery to factory settings, using the recovery Partition.

See you soon

Mick Murphy - Microsoft partner

Tags: Windows

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