C309g-m: can't scan for Windows 10 Upgrade

After the upgrade to Widnows 10, I have all kinds of problems with my printer (cable) network analysis.  I am tryng to scan to a PDF file that has worked in Windows 7.  Here are the steps I've tried so far:

I run the scan from the printer, select the "Scan to Computer", then «Document PDF» options  After a few seconds, an error appears on my computer: unable to perform the analysis because another program or computer using the networked HP imaging device. Try again later.

Run the scan from the HP Solution Center app, I get the same error as above.

I am able to perform a Webscan from the Web page (http://xxx.xxx.xxx.xxx/webScan.htm) by opening Windows Explorer, clicking Network and by double-clicking the printer.  For me, it is just a workaround that I won't be stuck with permanently.

I was about to uninstall all the HP software and drivers, but when I go into Add/Remove Programs, they do not appear in the list.  Then I found the option Uninstall HP in the Start Menu, but even the HP uninstaller program detects not all installed software.  Then I went to download the latest drivers from HP hope installer would improve everything, but the installer says all drivers and software was already installed and up-to-date (which I doubt, it is updated because I "didn't at least one year).

Don't know where to go from here.

Any help would be greatly appreciated!

@cas4

HP printer install wizard for Windows

http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

HP Print and Scan Doctor

http://ftp.HP.com/pub/softlib/software13/COL50849/MP-145514-3/HPPSdr.exe

REO

Tags: HP Printers

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    2012-09-04 11:51:44, info CSI 00000006 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:51:44, transaction Info CSI 00000007 [SR] beginning verify and repair
    2012-09-04 11:51:47, info CSI 00000009 [SR] full audit
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    2012-09-04 11:51:56, transaction Info CSI 00000013 [SR] beginning verify and repair
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    2012-09-04 11:51:59, info CSI 00000019 [SR] full audit
    2012-09-04 11:51:59, CSI Info 0000001 components [SR] a check 100 (0 x 00000064)
    2012-09-04 11:51:59, CSI Info 0000001 b transaction [SR] beginning verify and repair
    2012-09-04 11:52:01, CSI Info 0000001 d [SR] full audit
    2012-09-04 11:52:01, 0000001e Info [SR] CSI components check 100 (0 x 00000064)
    2012-09-04 11:52:01, CSI Info 0000001f transaction [SR] beginning verify and repair
    2012-09-04 11:52:03, info CSI 00000021 [SR] full audit
    2012-09-04 11:52:03, info CSI 00000022 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:03, transaction Info CSI 00000023 [SR] beginning verify and repair
    2012-09-04 11:52:04, info CSI 00000025 [SR] full audit
    2012-09-04 11:52:05, info CSI 00000026 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:05, the transaction Info CSI 00000027 [SR] beginning verify and repair
    2012-09-04 11:52:06, info CSI 00000029 [SR] full audit
    2012-09-04 11:52:07, CSI Info 0000002 components [SR] a check 100 (0 x 00000064)
    2012-09-04 11:52:07, CSI Info 0000002b transaction [SR] beginning verify and repair
    2012-09-04 11:52:09, info CSI 0000002d [SR] full audit
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    2012-09-04 11:52:09, CSI Info 0000002f transaction [SR] beginning verify and repair
    2012-09-04 11:52:11, info CSI 00000031 [SR] full audit
    2012-09-04 11:52:12, info CSI 00000032 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:12, transaction Info CSI 00000033 [SR] beginning verify and repair
    2012-09-04 11:52:13, info CSI 00000035 [SR] full audit
    2012-09-04 11:52:14, info CSI 00000036 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:14, transaction Info CSI 00000037 [SR] beginning verify and repair
    2012-09-04 11:52:15, Info CSI 00000039 [SR] check complete
    2012-09-04 11:52:16, CSI Info 0000003 components [SR] a check 100 (0 x 00000064)
    2012-09-04 11:52:16, CSI Info 0000003b transaction [SR] beginning verify and repair
    2012-09-04 11:52:19, info CSI 0000003d [SR] full audit
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    2012-09-04 11:52:19, CSI Info 0000003f transaction [SR] beginning verify and repair
    2012-09-04 11:52:24, info CSI 00000041 [SR] full audit
    2012-09-04 11:52:24, info CSI 00000042 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:24, transaction Info CSI 00000043 [SR] beginning verify and repair
    2012-09-04 11:52:29, info CSI 00000046 [SR] full audit
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    2012-09-04 11:52:29, transaction Info CSI 00000048 [SR] beginning verify and repair
    2012-09-04 11:52:33, CSI Info 0000004a Verify [SR] full
    2012-09-04 11:52:34, CSI Info 0000004 components [SR] b check 100 (0 x 00000064)
    2012-09-04 11:52:34, CSI Info 0000004 c [SR] beginning verify and repair operation
    2012-09-04 11:52:37, CSI 0000004f [SR] Verify Info full
    2012-09-04 11:52:38, info CSI 00000050 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:38, Info CSI 00000051 [SR] beginning verify and repair
    2012-09-04 11:52:43, info CSI 00000053 [SR] full audit
    2012-09-04 11:52:43, info CSI 00000054 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:43, transaction Info CSI 00000055 [SR] beginning verify and repair
    2012-09-04 11:52:51, CSI 0000005f [SR] Verify Info full
    2012-09-04 11:52:51, info CSI 00000060 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:52:51, transaction Info CSI 00000061 [SR] beginning verify and repair
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    2012-09-04 11:53:52, CSI Info 0000007f transaction [SR] beginning verify and repair
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    2012-09-04 11:53:59, info CSI 00000089 [SR] full audit
    2012-09-04 11:53:59, CSI Info 0000008 components [SR] a check 100 (0 x 00000064)
    2012-09-04 11:53:59, CSI Info 0000008b transaction [SR] beginning verify and repair
    2012-09-04 11:54:09, 000000 a 9 CSI Info [SR] verification complete
    2012-09-04 11:54:10, 000000aa CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:54:10, CSI Info 000000ab transaction [SR] beginning verify and repair
    2012-09-04 11:54:11, 000000ad CSI Info [SR] verification complete
    2012-09-04 11:54:11, 000000ae CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:54:11, 000000af CSI Info transaction [SR] beginning verify and repair
    2012-09-04 11:54:14, 000000 b 1 CSI Info [SR] verification complete
    2012-09-04 11:54:15, 000000 b 2 CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:54:15, 000000 b 3 CSI Info transaction [SR] beginning verify and repair
    2012-09-04 11:54:19, 000000 b 5 CSI Info [SR] verification complete
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    2012-09-04 11:54:19, 000000 b 7 CSI Info transaction [SR] beginning verify and repair
    2012-09-04 11:54:26, 000000 b 9 CSI Info [SR] verification complete
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    2012-09-04 11:54:27, 000000bb CSI Info transaction [SR] beginning verify and repair
    2012-09-04 11:54:32, 000000bd CSI Info [SR] verification complete
    2012-09-04 11:54:32, 000000be CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:54:32, CSI Info 000000bf transaction [SR] beginning verify and repair
    2012-09-04 11:54:38, CSI Info 000000 c 1 [SR] full check
    2012-09-04 11:54:38, CSI Info 000000 c 2 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:54:38, CSI Info 000000 c 3 [SR] beginning operation check and repair
    2012-09-04 11:54:42, CSI Info 000000 c 5 [SR] full check
    2012-09-04 11:54:42, CSI 000000C6 [SR] components Info check 100 (0 x 00000064)
    2012-09-04 11:54:42, CSI Info 000000 c 7 [SR] beginning operation check and repair
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    2012-09-04 11:54:47, 000000 CSI Info [SR] this component check 100 (0 x 00000064)
    2012-09-04 11:54:47, CSI Info 000000cb transaction [SR] beginning verify and repair
    2012-09-04 11:54:57, CSI Info 000000dc Verify [SR] full
    2012-09-04 11:54:57, Info CSI [SR] 000000dd components check 100 (0 x 00000064)
    2012-09-04 11:54:57, CSI Info 000000de transaction [SR] beginning verify and repair
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    2012-09-04 11:55:30, 000000f8 CSI Info [SR] verification complete
    2012-09-04 11:55:31, 000000f9 CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:55:31, 000000fa CSI Info transaction [SR] beginning verify and repair
    2012-09-04 11:55:42, CSI Info 000000 fc [SR] full audit
    2012-09-04 11:55:42, 000000fd CSI Info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:55:42, CSI Info 000000fe transaction [SR] beginning verify and repair
    2012-09-04 11:55:55, info CSI 00000100 [SR] full audit
    2012-09-04 11:55:55, info CSI 00000101 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:55:55, transaction Info CSI 00000102 [SR] beginning verify and repair
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    2012-09-04 11:56:01, info CSI 00000107 [SR] this element is referenced by [ml:38 {19}, l:36 {18}] "Windows Foundation.
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    2012-09-04 11:56:01, CSI Info 0000010 c [SR] full audit
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    2012-09-04 11:56:06, info CSI 00000110 [SR] full audit
    2012-09-04 11:56:06, info CSI 00000111 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:56:06, transaction Info CSI 00000112 [SR] beginning verify and repair
    2012-09-04 11:56:11, info CSI 00000115 [SR] full audit
    2012-09-04 11:56:11, info CSI 00000116 [SR] components check 100 (0 x 00000064)
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    2012-09-04 11:56:49, info CSI 00000128 [SR] this element is referenced by [l:160 {80}] "' Package_37_for_KB943411 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.5.943411 - 110_RTM_neutral_GDR" "
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    2012-09-04 11:56:50, CSI Info 0000012f transaction [SR] beginning verify and repair
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    2012-09-04 11:56:56, info CSI 00000132 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:56:56, transaction Info CSI 00000133 [SR] beginning verify and repair
    2012-09-04 11:57:05, info CSI 00000135 [SR] full audit
    2012-09-04 11:57:06, info CSI 00000136 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:57:06, transaction Info CSI 00000137 [SR] beginning verify and repair
    2012-09-04 11:57:18, CSI Info 0000013a Verify [SR] full
    2012-09-04 11:57:18, CSI Info 0000013 components [SR] b check 100 (0 x 00000064)
    2012-09-04 11:57:18, CSI Info 0000013 c [SR] beginning verify and repair operation
    2012-09-04 11:57:22, Info CSI 0000013e [SR] full Verify
    2012-09-04 11:57:23, CSI 0000013f [SR] components Info check 100 (0 x 00000064)
    2012-09-04 11:57:23, transaction Info 00000140 CSI [SR] beginning verify and repair
    2012-09-04 11:57:29, info CSI 00000142 [SR] full audit
    2012-09-04 11:57:29, info CSI 00000143 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:57:29, transaction Info CSI 00000144 [SR] beginning verify and repair
    2012-09-04 11:57:34, Info CSI 00000146 [SR] full check
    2012-09-04 11:57:34, Info CSI 00000147 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:57:34, transaction Info CSI 00000148 [SR] beginning verify and repair
    2012-09-04 11:57:42, CSI Info 0000014a Verify [SR] full
    2012-09-04 11:57:42, CSI Info 0000014 components [SR] b check 100 (0 x 00000064)
    2012-09-04 11:57:42, CSI Info 0000014 c [SR] beginning verify and repair operation
    2012-09-04 11:57:51, Info CSI 0000014e [SR] full Verify
    2012-09-04 11:57:51, CSI 0000014f [SR] components Info check 100 (0 x 00000064)
    2012-09-04 11:57:51, transaction Info CSI 00000150 [SR] beginning verify and repair
    2012-09-04 11:57:55, info CSI 00000152 [SR] full audit
    2012-09-04 11:57:55, info CSI 00000153 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:57:55, transaction Info CSI 00000154 [SR] beginning verify and repair
    2012-09-04 11:58, info CSI 00000156 [SR] full audit
    2012-09-04 11:58:01, info CSI 00000157 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:58:01, Info CSI 00000158 [SR] beginning verify and repair
    2012-09-04 11:58:05, CSI Info 0000015a Verify [SR] full
    2012-09-04 11:58:05, CSI Info 0000015 components [SR] b check 100 (0 x 00000064)
    2012-09-04 11:58:05, CSI Info 0000015 c [SR] beginning verify and repair operation
    2012-09-04 11:58:10, Info CSI 0000015e [SR] full Verify
    2012-09-04 11:58:11, CSI 0000015f [SR] components Info check 100 (0 x 00000064)
    2012-09-04 11:58:11, transaction Info CSI 00000160 [SR] beginning verify and repair
    2012-09-04 11:58:16, Info CSI 00000162 [SR] check complete
    2012-09-04 11:58:17, info CSI 00000163 [SR] components check 100 (0 x 00000064)
    2012-09-04 11:58:17, transaction Info CSI 00000164 [SR] beginning verify and repair
    2012-09-04 11:58:20, Info CSI 00000166 [SR] check complete
    2012-09-04 11:58:20, 00000167 CSI info [SR] components check 100 (0 x 00000064)
    2012-09-04 11:58:20, transaction Info CSI 00000168 [SR] beginning verify and repair
    2012-09-04 11:58:24, CSI Info 0000016a Verify [SR] full
    2012-09-04 11:58:25, CSI Info 0000016b [SR] audit 92 (0x0000005c) components
    2012-09-04 11:58:25, CSI Info 0000016 c [SR] beginning verify and repair operation
    2012-09-04 11:58:31, Info CSI 0000016e [SR] full Verify
    2012-09-04 11:58:31, CSI 0000016f [SR] repair 2 Info components
    2012-09-04 11:58:31, transaction Info CSI 00000170 [SR] beginning verify and repair
    2012-09-04 11:58:31, info CSI 00000172 [SR] cannot repair the military record [l:20 {10}] "tcpmon.ini" Microsoft-Windows-printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral to the public key in the store, hash mismatch "
    2012-09-04 11:58:31, info CSI 00000174 [SR] cannot repair the military record [l:24 {12}] "settings.ini" Microsoft-Windows-Sidebar, Version = 6.0.6000.16615, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral to the public key in the store, hash mismatch "
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    2012-09-04 11:58:31, CSI Info 0000017a [SR] could not reproject corrupted file [ml:520 {260}, l:46 {23}] '------? \C:\Windows\System32"\[l:20{10}]"TCPMon.ini '; source file in the store is also corrupted
    2012-09-04 11:58:31, CSI Info 0000017 c [SR] cannot repair the military record [l:24 {12}] "settings.ini" Microsoft-Windows-Sidebar, Version = 6.0.6000.16615, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral to the public key in the store, hash mismatch "
    2012-09-04 11:58:31, CSI Info 0000017 d [SR] this element is referenced by [l:160 {80}] "' Package_37_for_KB943411 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.5.943411 - 110_RTM_neutral_GDR" "
    2012-09-04 11:58:31, info CSI 00000180 [SR] could not reproject corrupted file [ml:520 {260}, l:72 {36}] '------? "\C:\Program Files\Windows Sidebar"------[l:24 {12}] "settings.ini"; source file in the store is also corrupted
    2012-09-04 11:58:32, info CSI 00000182 [SR] full repair
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    Hi Mzvern,

    ·         If she invites only to install Vista Service Pack?

    That Factory Restore is the last step in resolving this issue.

    Follow these steps to see what Windows Update is originally the question or any error message/code:

    a. click Start, type Update in the start search box.

    b. in the list of results, click Windows Update.

    (c) in the left pane, click view update history.

    In the meantime, follow the suggestions below for a possible solution:

    Method 1: I suggest you follow the article and then check if it solves the problem.

    Windows Update or Microsoft Update repeatedly offers the same update

    http://support.Microsoft.com/kb/910339

     

    Registry warning

    To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft article:

    Back up the registry

    http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

    Important: During the scan of the hard drive if bad sectors are found, the scanner tries to repair this sector, all available on which data may be lost.

    Method 2: For cause of CFS, it wasn't able to repair files of Member, you can follow these steps.

    If the System File Checker tool cannot repair a file, follow these steps:1.At a command prompt, type the following command and press ENTER:

    takeown /f Path_And_File_Name

    For example, type takeown /f E:\windows\system32\jscript.dll.

    2. type the following command and press ENTER to grant administrators full access to the file:

    ICACLS Path_And_File_Name/grant ADMINISTRATORS: F

    For example, type icacls E:\windows\system32\jscript.dll/grant administrators: F.

    3. type the following command to replace the file with a known good copy of the file:

    Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination

    For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

    For more information, see the following articles:

    How to analyze the entries in the log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista

    http://support.Microsoft.com/kb/928228

     

    Problems with installing updates

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

     

    Let us know the results.

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    I'm glad it's working now.

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    Contact your computer manufacturer and ask them to send a set of recovery disks.

    They should do this for a small fee.

    "How to replace Microsoft software or hardware, order service packs and replace product manuals.

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