C310a regionalization in the Brazil
I bought my printer in China and it uses cartridges of 862.
Now, I am back in the Brazil and corresponding cartridges 564, but when I installed them, the printer says they are incompatible with the current printer setup. I contacted the support request here for the regionalization process, and they tell me it's impossible.
I tried a few solutions I've seen online, but none worked.
Iwould really appreciate any help.
Thank you
Mauro
You will need to Contact HP to ask a "regionalization Reset." Do not charge for this, it is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works. Webpage of HP on the subject is here.
If the agent of to you talk says they cannot help you then insist that you talk to a supervisor that only some agents have access to regionalization reset method.
If this fails then make sure you get a case number and send me a private message and I will see if I can help.
Tags: HP Printers
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