Dead pixel and no to the Brazil customer service

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• I am really not satisfied with the Adobe customer service. How to cancel membership creative cloud?

  Hi all is there,

  I use creative cloud membership. And I fails to cancel the membership. I use google chrome and firefox to access my account, but when I opened 'manage plan' to cancel, there is always a 404 error.

  So I try to contact the customer service team, but there is no any direct e-mail contact, only forum and phone number, no cat. I post in the forum and that answer only Member me, not the adobe staff.

  We, customer, pay US $ 33/month to get a very bad customer service. I use many online services and Adobe seems the worst customer service I've experienced up to now.

  Adobe customer service, where are you now? Please submit and serve your customers well or your business will suffer a loss. TKS for listening!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066

• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Hey, I just wanted to buy a package complete apps for creative cloud every time that I enter the stage at the confirmation stage its tells me there is a problem procedure and I need to contact customer service

  Hey, I just wanted to buy a package complete apps for creative cloud every time that I enter the stage at the confirmation stage its tells me there is a problem procedure and I need to contact customer service

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

• I was signed up for a VIP contract in the segment of commercial lot (instead of Government) and I need to cancel and get a refund. Customer service failed completely and repeatedly help, where should I go next?

  I manage the licenses for a local public body, last March, I needed to purchase subscriptions of Photoshop on behalf of my colleagues - they have received funding to pay for 2 years paid for 2 users. I ordered 2 subscriptions directly with Adobe and, after a few issues quickly resolved with the agreement of VIP, my users were running (actually that one user, as else the subscription has never been used).

  In November, my existing user wanted to update their Photoshop to the full Suite of creative Cloud and needing another Acrobat and InDesign user. I approached my LAR usual for a quote and given our VIP number, only to be told that the number belonged to an agreement for the Commercial market sector, not the Government. Note that fresh Adobe less under Government that under Commercial, so I paid more than I should have and I thought it is more equitable for Adobe to refund the difference and convert the above agreement or cancel it and put in place a new. I was not asking for a full refund (including the yet unassigned Photoshop), just the extra we should never have been charged.

  Because I couldn't quickly a solution through the Adobe customer service team, and my attempts to contact the seller who handled the initial order has not responded, my LAR put in place a new agreement of VIP under the Government sector and sold me the required subscriptions.

  I turn now to the end of the first year of the initial agreement and despite several attempts by me to get a resolution from Adobe (usually ending with "I'll call you back" - who never happened), I just got an email telling me my case has been resolved and closed.

  Is there anyone or anyone can help me before I have to send the question to our Legal Department?

  The problem has been resolved, case # 0217945255

  Please do not hesitate to let us know in case of any problem.

  Concerning

  Stéphane

• Cannot start acrobat 9 pro (9.5). Says I have to uninstall and reinstall or call adobe customer service. Customer service, said at the forum.

  Cannot start acrobat 9 pro (9.5). Says I have to uninstall and reinstall or call adobe customer service. Customer service, said at the forum.

  No I only did a repair and it did not work. I have does not do a complete uninstall and reinstall. I just did a complete uninstall and reinstall and it works now. Thank you very much for your help!

• It was not useful to reinstall CS on an upgrade and need a 'response Code' cat representatives a Rep. The Adobe Customer Service.

  I reinstall CS to a purchase of upgrade and need a 'response Code' cat representatives a Rep. The Adobe Customer Service were not helpful at all.

  I am the holder of the registration for the software and had previously installed. I replaced my system and you need to reinstall all my software.  have software, boxes and serial in my possession. Previously, I was directed to ctl + shft + dble left click to receive a challenge code that was provided to the Adobe representative, Customer Service which in turn provide a response code that would allow my software to record properly.

  Can someone direct me to please a live agent to help me past this obstacle, or give directions for the same.

  Thanks in advance.

  Dave

  [email protected]

  Tried new support chat online and found an individual who understood exactly what to do.

  For any other person with the same problem, here's what to do:

  1. Enter the serial number of the upgrade of the software (look for the green check mark)
  2. Select the product calling and enter the serial number of eligible product
  3. Software either active or generates an error message. If the error message, go to step 4
  4. Hit (ctrl + Shift + Double click left) - which launches the sequence of stimulus / response as follows:
  5. system creates a code of challenge you will need to provide Adobe with a customer service representative
  6. Adobe customer service will provide you with a response code that perfectly complements the software activation

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• What is the phone number for the Adobe Customer Service

  What is the phone number for the Adobe Customer Service

  800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• How can CS3 license transfer - I join the ADOBE customer service?

  Hi, how can I contact the ADOBE CUSTOMER SERVICE

  Send my LICENSE TRANSFER form?

  Background:

  I bought a license of the software, ADOBE CS3 Mac.

  The seller has already send in the form of TRANSFER OF LICENSE from ADOBE.

  including the serial number, file number and signature.

  Now, I want to send my version send ADOBE LICENSE TRANSFER form.

  I logged in with my ADOBE ID, but all the time I am redirected to the forum.

  (my region is Germany/Europe).

  I couldn't find the right site to send a message including the attachment (transfer form) to the ADOBE's HELP.

  How can I join the ADOBE SUPPORT directly?

  Thank you Carl

  Making contact can be hit or miss for some people, and despite the demand for 24/7 chat support which normally do not weekend.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Why don't any Adobe can help me? It's the worst customer service of worlds on the planet company!

  Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.

  On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.

  
  

  My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.

  
  

  I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.

  I am seriously considering going with another NLE after affects.

  
  

  How can a company that has the right products to treat their customers so badly?

  
  

  It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.

  
  

  Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.

  
  

  Your file number: 0216100824

  You are now chatting with Joshua.

  3:00:08 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:00:18 PM CDT

  Marie Laure:

  Hi Daniel

  3:00:21 PM CDT

  Daniel Brown:

  Hello

  3:01:14 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:01:18 PM CDT

  Daniel Brown:

  Yes

  3:02:06 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:02:49 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:03:42 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:04:39 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:06:34 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:07:23 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:07:27 PM CDT

  Daniel Brown:

  Ok

  3:08:30 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:35 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  Thank you for your patience.

  In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.

  You are now chatting with Joshua.

  3:08:56 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:08:56 PM CDT

  Marie Laure:

  Hi Daniel

  3:08:56 PM CDT

  Daniel Brown:

  Hello

  3:08:56 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:08:56 PM CDT

  Daniel Brown:

  Yes

  3:08:56 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:08:56 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:08:56 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:08:56 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:08:56 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:08:56 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  3:08:56 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  You are now chatting with 'Phillip' at Adobe Sales.

  3:09:14 PM CDT

  Daniel Brown:

  Hello Phillip

  3:09:17 PM CDT

  Phillip:

  Hello Daniel, greetings!

  3:10:03 PM CDT

  Phillip:

  I see you want to place the order of creative cloud to 49.99 per month, am I right?

  3:11:54 PM CDT

  Daniel Brown:

  Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.

  3:12:57 PM CDT

  Phillip:

  I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada

  3:13:33 PM CDT

  Phillip:

  In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.

  3:13:55 PM CDT

  Daniel Brown:

  You can connect?

  3:14:31 PM CDT

  Phillip:

  It's better that you call at the 800-833-6687

  3:14:35 PM CDT

  Daniel Brown:

  no no no

  3:14:59 PM CDT

  Phillip:

  Well, I would like to transfer this cat.

  3:15:03 PM CDT

  Phillip:

  Please stay on the line

  3:15:22 PM CDT

  Daniel Brown:

  three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have

  3:16:58 PM CDT

  Phillip:

  I'm sorry for that

  3:17:11 PM CDT

  Daniel Brown:

  Yes $50... I'm sorry as well

  3:17:32 PM CDT

  Phillip:

  I'm transfer now

  3:17:35 PM CDT

  Daniel Brown:

  your phone costs cost me more than the service I want

  Please wait while I transfer you to an operator at the Adobe Service.

  The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID

• Adobe Acrobat 7.0 - reinstalled on the new PC, impossible to activate, the Adobe customer service sent link to download the new? others? Version. Installed, but on the installer said series

  With raw interface of Adobe, I thought that the screen that gave me was to ask the question; He didn't inform me that I was typing the subject line. But unless clunkily review:

  Have an old but legitimate copy of Adobe 7.0. I had to get a new computer. I reinstalled A7.0 of my disks, but Internet and phone reactivation failed. After having jumped through the independent windows on the Adobe site, found the link to Customer Service chat. The representative told me that I had to download a new one? different? A7.0 version leave a link, he sent me. I did it.

  I have successfully downloaded the new? version 7.0 and installed it. But the installation, when I was asked for my serial number, he said it was an invalid number. I tried again, without dashes, without success. I went back to the Adobe Customer Service, where a person told me that I had to download a new? different? A7.0 version. I told her to re-read my original post, I had already done. After a long wait, she told me that she did not know much about A7.0 and told me to go to the Adobe communities.

  So, Adobe communities, here hoping one of you has the most knowledge about the installation of Adobe Acrobat, Adobe Acrobat Customer Service!

  Thank you

  Marc

  Sounds like you are trying to install with the ORIGINAL serial number provided with your product rather than the NEW one with the download.

  Adobe do support the last two versions (10 and 11) so if they have knowledge of 7 at all it's just a lucky accident...!

  Furthermore, I hope that you install on an old computer to Windows XP, because you won't get far in Windows 7 or Windows 8 with this version...

• How to get the Lenovo customer service?

  Hello

  I got my X 230 Tablet laptop for only 3 months and I have to say that I am more disappointed and dissatisfied with the quality of service I received both the product and the seller. My laptop did evidence of errors and faults always lags and freezes, now its to the point where I can't even activate it properly.

  I called about 5 different numbers of Lenovo and I always get answered by an automated system which does not seem to be able to solve my problems.

  Can anyone here please help me understand how to contact Lenovo costumer care and assistance by a real person?
  I would get my hard drive replacement or a full refund.

  Any help is greatly appreciated.

  Kind regards.

  PS I apologize in advance if I'm posting in the wrong section.

  from this page: http://support.lenovo.com/en_US/detail.page?DocID=PD008370

  did you call Service at the number below?

  Country or region	Product	Language	Phone number	Opening hours
  United States	THINK brand products	English	1-800-426-7378	24 hours/day 7 days a week

  Kind regards.

• Satellite R630-13D: dead pixels and background noise

  Hello

  I got my Satellite R630-13 t today about a week ago. I noticed that I have about 10 + dead pixels already - why? Is that what I can do to sort or should I send it back? I'm not particularly impressed by this when the laptop is barely served.

  Also, I noticed that when I plug in my headphones there are noise white background if sound is enabled (or not music etc). I thought that this could be low for questionable helmet, but it happened with my two sets (both in decent enough ear phones.

  If anyone has any advice on these issues that would be really appreciated.

  I'm really enjoying this laptop, but these questions and the fan strong enough make me tempted to return it.

  Thank you very much
  Sylvia

  Dear Sylvia

  I recommend you contact your local dealer and explain the situation. He may be ready to help and share your laptop with a new one.

  Please try this first.

  By the way: there are Toshiba information about dead pixel
  http://APS2.toshiba-tro.de/KB0/TSB5400ZD0002R01.htm

• Any ideas on how to actually get the Adobe customer service? My order will not achieve, and nobody will help me.

  I ordered Acrobat DC Pro student 11 days earlier by phone, the sales representative said I would not need to present evidence since I used my school email as my user name for connection. I have connect a few days later to download and install Adobe, said my order is still in treatment, could take 24 hours to check. Yet a few days later, I get an email saying that I need to connect and click on the link 'Submit the evidence' to complete my order. He does not and never has been a link 'Submit proof' anywhere on any of my account pages, so I try using online chat and I wait more than 20 minutes, no response, the next day I call technical support, as the sales rep told me to do if I had problems, he told me to use aid to chat online and says goodbye! Does anyone else have this level of difficulty to get this software? If anyone has any ideas, I would be grateful for help with what to do next, in addition to calling my credit card company and stopping payment to Adobe.

  Yay well, after an hour of waiting for support, I finally got it.

  Will be held on 1 and the last under pretty I never give to Adobe.

  Support officer was very helpful, but the other 11 days of aggravation and ineptitude on the part of Adobe won't forget anytime soon.