C6380 installation on Wimdows fails

I had a successful installation of my C6380 on my laptop HP G72 with full functioning of Photosmart and Solution Center.  However, recently my computer does not recognize my printer.  I ran several diagnostics, with nothing working.  I followed the advice to uninstall and reinstallation.  The installation works fine (after I have to rename the folder for the correct files are 7z) until they arrive at the point of configuration.  It stands.  After several minutes of waiting, the installation fails with an error message indicating that there is a fatal error.  No number was provided for the error.  I followed the instructions to find the error number by checking the event log.  However, there were no errors recorded for any source of HP.  I rubbed with the level 3 cleaning brush.  Re-install continues to fail.  I can use the printer add on my system to get the ability to print, but if I do that I lose Photosmart and Solution Center, I really want to have again.

Are there solutions that I didn't want to get this installed?

Hi dpe27cug,

Follow the steps below and let me know what happens?

First step: steps in document fatal error

Fatal error ' error 1603. A fatal error occurred during installation "(MSI error 1603) displays in HP Software Installation in Windows

Step 2: Delete the temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

Third step: downloaded and extracted into your system:

1 download the drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-74902-1&CC=US&DLC=en&LC=en&os=4063&Product=3560280&sw_lang=

2. once the download is complete, double-click the file to extract the software.

3. when the installation window opens, press the Cancel button to stop the installation

4. tap folder in the race or search programs and files of field

5. Locate and open the folder starting with 7z (example: 7zS2356)

6. right click on the folder and select copy

7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run disk cleanup from the tools Accessories\ system under all programs folder

14. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Let me know if you are able to successfully install the software and driver and are able to print & scan?

Tags: HP Printers

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