call barge in & interception does not not in UCCX 8.5

I logged on CAD & CDD with the same id and tried to intercept & features barge and it does not work, when I press one of these buttons by selecting the call leg, the client gets the music on hold and agent gets a message "the requested operation failed." Silent monitoring works very well. We use 7940 phones.

Hello

Intercept is basically a transfer from the phone of the agent on your phone. Maybe check out that you can do that manually (transfer the phone call to the agent to your test phone supervisor) - it could be a CSS/partition problem.

Barge sets up a conference from the phone of the agent to include the supervisor phone - check maybe you can do it manually.

Aaron Harrison

Senior Engineer at Logicalis UK

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Tags: Cisco Support

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