Calls to update when a Jabber connects

Hello!

We have a customer who is having a problem where they do not receive the upgrade prompt when they connect with their client Jabber/Movi.  When I register with my Movi of their infrastructure, I get the prompt.  What type of communication that happens when the prompt is sent?  I made a capture of packets using Wireshark, but I couldn't upgrade communitcation in the package SIP/XML solitaire that my computer has received the VCS.  The upgrade prompt is sent in an SSLv3 or a TCP packet?  There are reports of firewall blocking the message to upgrade?  Is there a special port that is to be opened?

It is a weird problem for us, because there is very little explanation on the notification of upgrade.

Thank you!

Bob,

You should look for a SIP NOTIFIER message, sent by the VCS provisioning to the Jabber client video. This NOTIFICATION contains all the configuration put into service for the user, including the software update information.

In the network capture, you should see the video of Jabber (or Movi) send a SIP request to SUBSCRIBE, followed by the provisioning VCS sends a NOTIFICATION to the client, assuming that the user name and password provided in the SUBSCRIPTION is valid.

Hope this helps,

Andreas

Tags: Cisco Support

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