camera started does not

Hi yall. I have hp envy6-1113tx and, first of all, everything was good and after some time cyberlink, that is the camera show, had updated after that it stopped working and when I go to the camera, it's just empty. What should I do? Incidentally, I tried to reinstall cyberlink, but by a mistake, it can not be installed or it uninstalled itself

Hi Sylvie,.

Something to try / consider:

  • First, reset the laptop; It's a deliberate break and reconnect all drivers of material.  The forced is possible that webcam with the rest of the material.  Resetting does not affect your data or programs.

Laptops - forced Reset to solve Hardware and Software issues-battery not removable

OR

Laptops - use Hard Reset to solve Hardware and Software issues - removable battery

  • Then, open the Control Panel > programs and features , and ensure that the Cyberlink software is actually "gone".  If it's still linger on, close the programs and features and remove the Cyberlink software with this program:

FixIt - Solve problems with programs that cannot be installed or uninstalled

  • Reboot the laptop and connect...
  • Check and make sure that the Cyberlink software has finally disappeared.
  • Then, try to the Cyberlink software installation:

sp59986 Cyberlink YouCam software V3.5.5.5811

  • Assuming that the Cyberlink installs:

Another reboot might be nice - Windows love a good restart.

  • See if the device works.

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Webcam troubleshooting - Windows 7

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Good luck!

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