Camileo H10 - White Balancing does not work

I bought this recorder in December 2008. I tested some records inside, outside and I found, that White Balancing does not work.
I can put it in automatic or manual, but all videos are little pink. Is this a firmware problem or is it a bad piece? Where can I get the new firmware?

Thanks for the reply

Hello Bunak

Toshiba has released the new update and you can find it on Toshiba support and download page under http://eu.computers.toshiba-europe.com > support & downloads
On the drivers download page please choose the criteria for follow-up:

Product type options
Family digital Imagin
Range of digital video cameras
Camileo H10 model
OS operating system practice
Type of driver Firmware update

So here you can find the update to Firmware version 1.1. Last modification date is 12/02/08.

In order to provide the best quality, update Firmware for Camileo H10 results with feature upgrade as follows him.

1 give input MIC (improve the volume of MIC)
2. set the focus window (improve the AF)
3 tune AE to avoid exposure
4 tune matrix color and saturation (performance of color)
5. set the noise filter (improve the noise level)
6. grant WB (improve the AWB)
7 change the string from the user interface in CZ

Here the steps how to upgrade the F/W (Firmware):

First of all, there are two different language version of the UI (User Interface) of the EU & UK and EEMEA version. Please select the appropriate according to your language file instead.

-EU & UK F/W version 1.1 include: English, Deutsch, Español, Português, Italiano and French, Dutch
-EAST F/W version 1.1 include: English, Czech, Greek, Hungarian, Polish, Russian, Turkish, Slovak

* Files of F/W 1.Copy to an SD card *.
-Format SD card. Make sure that the FAT file system is selected before formatting.
-Copy the F/W (zburnT_C10.run.elf and DCIM folder) files in the root directory of the SD card
(PS: there is another folder and file in the DCIM folder, please, do not change the content of this)
DCIM folder)

* 2. Firmware Update (Please make sure of course he didn't is no battery inside the unit and the power adapter is not connected to the camera) *.
-Open the Panel first
-Insert the SD card which has the F/W files
-Insert the battery (make sure that the battery is full), then plug the power adapter to the camera.
-Press the shutter button when the message press shutter to update to start the update process. During the F/W update of the LED will keep flashing. Do not remove the battery or disconnect the AC adapter during this operation, otherwise the camera will be damaged.

* 3. Update has been completed *.
-The LED will stop flashing once the firmware update completed (Please make sure that the flashing stop light)
-Restart the unit remove before adapter, the battery and the SD card in camera in order to avoid the firmware update again.
-Upgrade of the F/W was over.

Please follow these steps and let me know if everything is Ok now.

Good luck!

Tags: Toshiba

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