can anyone help? I was told the other day one can route your incoming calls by those iMac is a reality?

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  Hi Unhappy72,

  I'm sorry that you are still facing the same problem. I'll be more than happy to help you.

  I have a few questions:

  (a) what version of IE are you using?

  (b) has been going through the steps to reset Internet explorer?

  (c) you have any version of Flash Player on your system?

  You can try to update the version of Flash Player for videos.

  To do this all first you need to uninstall and then go ahead and download the latest version and install it.

  To uninstall the application follow the steps given below:

  1. open programs and features by clicking on the Start button, click Control Panel, clicking programs, and then clicking programs and features.

  2. Select a program, and then click Uninstall. Some programs include the ability to modify or repair the program in addition to uninstall, but many simply offer the option uninstall. To change a program, click change or repair. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  For more information, please visit the below given link:

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

  You can also check if the connection parameters are set by default.

  Make follow them the steps below:

  1. open Internet Explorer.

  2. press the Alt key on your keyboard for the file menu if it is not already there.

  3. go to tools, click on Internet Options.

  4. click on the Connections tab.

  5. at the bottom of the page, it will be a local network settings tab, click on this.

  6. check if automatic detect settings is enabled in the box, if it isn't what to choose.

  7. close all Internet Explorer Windows and reopen and check if the problem persists.

  This should solve your problem of not being able to send emails.

  You can also try to clean boot your system and then try to play the videos. This will let us know if the background services interferes with the proper functioning of your system.

  To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  The steps to perform a clean boot are given below:

  1 log on to the computer using an account with administrator rights

  2. click on start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue

  3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)

  4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all

  Note: Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use with existing restore points system restore utility

  Once you have disabled all services that you can check if you are able to play the videos. If so, you can try the divide and conquer method to find what service exactly the origin of the problem. For those who follow the below given link:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start, type msconfig.exe in the start search box and press ENTER.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

  2. on the general tab, click the Normal startup option, and then click OK.

  3. When you are prompted to restart the computer, click on restart

  Alternatively, you can try to disable the modules such that some add-ons can be a problem while browsing through the internet.

  To disable the modules follow the below given steps:

  1. click on the Start button, click principally made programs, on Accessories, click System Toolsand then click Internet Explorer (No Add-ons).

  For more information on the modules, please visit the below given link:

  Internet Explorer Add-ons: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows-Vista/Internet-Explorer-Add-ons-frequently-asked-questions

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

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