Can block incoming calls from a number?
We used the blocking calls in the Manager of administration to block some outgoing calls - 900 numbers, 976, etc.. I guess it works. The question I have is if it this or something else can be used to block INBOUND calls. For example, we received, shall we say, a vulgar call. We do want to hear from the appellant in the future. I tried to add my number to test, but I can go very well.Based on the documentation, it is not clear to me that it does not block incoming calls.
Enter a phone number or a model block. For example, to block all calls to the
858-410-1600 number, enter the number as indicated. It blocks only calls
place to the specific number is entered.
Thus, this part specifically calls 'to' this number will be blocked. No mention of calls from this number.
But then, you can check the box "Outgoing call" to block outgoing calls...
Check this box to prevent the agents or the Call Center On Demand
system of automatic reminder to place calls to numbers corresponding to the model
you have specified. Clear this check box to allow outgoing calls to the numbers corresponding to the
the model.
So, why bother with the call-out if adding box it blocks calls to a number (or model) in the first place?
But, to my immediate problem - then - I block incoming calls?
To block an incoming call, follow these steps:
1. create a routing pattern prefix is the number you want to block. One of them will be created for each number block unless you use the AFN or NXX and a wildcard.
2. create a prefix in the routing group that includes the Microsoft Routing prefix model you just created.
3. create a new project (or campaign) Menu.
a. place the default link to disconnect. (You can play an audio first if you wish).
4. create a new project.
a. allow a phone project, but do not assign a DNIS.
b. route all calls to this project from the project Menu has created...
5 blocking occurs at the level of the project. If the number to be blocked for more than 1 DNIS, make the following change to each of the projects.
a. open the project in question, and then click the phone tab.
b. click the routing of Prefix tab and activate the prefix routing.
c. Select the prefix for the created routing group and that it points to the new project.
Alternatively, you can make the call blocking since in a campaign, but this requires that each time a new number must be blocked or unblocked, we need to make the change. By using the above steps, the client can add/remove numbers.
Dave Shuger
Tags: Oracle
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