Incoming calls from numbers not recognized blackBerry Smartphones

One of my users has a problem on his 8310 that when it makes outgoing calls, people can see his number, but when people call him the call to the number does not appear.

Where the problem could be, could this be related to service provider or device?

Running 4.5 OS

Ok! all is well now, the problem was on the side of the service provider, they had to allow CLIP to the user.

Tags: BlackBerry Smartphones

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