BlackBerry torch Smartphone click when I incoming calls from reception - even when silence

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• BlackBerry smartphones can not answer incoming calls

  I "missed" between 20 and 25 incoming calls within the last two days. Whenever I get a call in an application, portrait/landscape, laying on my desk, sittin in the home, in the menu screen, or in my pocket, I begin to see the incoming call, hear the ring tone and press the green button. (I tried using the tactile response option as well) and then the clock that spinning hourglass or anything like that for the following 30ish seconds and shows my storm is completely insensitive. I tried to play with almost all the parameters relating to appeals, sounds and contacts, and I left the phone to die on its own of the lack of resources, pulled the battery and it turned off manually. can someone help me with this please?

  Phone info:

  Carrier Verizon

  BlackBerry 9530

  Smartphone (3G, CDMA)

  v4.7.0.148 (4.0.0.181 platform)

  The kernel v3.8.5.51 encryption

  Brand version: 1.0.105.16

  Mounting microphone configuration: CLDC-1. 1

  Micro Edition profile: MIPD - 2.0

  Micro Edition JTWI Version: 1.0

  "" Media Version: 1.1

  "" PIM Version: 1.0 "

  "" File Version: 1.0

  "" Bluetooth version: 1.1

  "" Location Version: 1.0.1

  After I went through and remove applications standard verizon and blackberry Messenger, that it helped a bit and I realized an hour I still had almost all of my applications open, ago I used the option to switch application and actually closed everything and it works perfectly now.  Anyway thanks, bifocals, for your willingness to help.

• BlackBerry Z10 z10 does not answer incoming calls

  I have a new weird problem with my z10 (my only question until now). When an incoming call arrives, the screen goes to the PHONE application and freezes there. I can't do anything to answer the call. Then, when the person leaves me a voicemail, I can not the keyboard seems to get my voicemail password. The screen is still frozen on the PHONE app page. I can close this app, but the call remains open and if I click on the call (at the bottom left of the screen), it simply goes back to the PHONE app page where I can't press anything or do anything except by scanning up to close the application.

  Did restart you the device by removing the battery?

• BlackBerry smartphones cannot put ringtone for calls from a contact

  Hello

  I'm BB deprived and update android to 6.0.1.

  I can set the ringtone for calls from a contact form but does not work.

  Please help me what should I do?

  BR

  Hi @rmoldershaw & @farhood

  This is a known issue that is fixed AAF518

  38259 'set ringtone' and 'All calls to your voicemail' settings restore default settings after the upda...

  Thank you!

• Can block incoming calls from a number?

  We used the blocking calls in the Manager of administration to block some outgoing calls - 900 numbers, 976, etc.. I guess it works. The question I have is if it this or something else can be used to block INBOUND calls. For example, we received, shall we say, a vulgar call. We do want to hear from the appellant in the future. I tried to add my number to test, but I can go very well.
  Based on the documentation, it is not clear to me that it does not block incoming calls.
  Enter a phone number or a model block. For example, to block all calls to the
  858-410-1600 number, enter the number as indicated. It blocks only calls
  place to the specific number is entered.
  Thus, this part specifically calls 'to' this number will be blocked. No mention of calls from this number.
  But then, you can check the box "Outgoing call" to block outgoing calls...
  Check this box to prevent the agents or the Call Center On Demand
  system of automatic reminder to place calls to numbers corresponding to the model
  you have specified. Clear this check box to allow outgoing calls to the numbers corresponding to the
  the model.
  So, why bother with the call-out if adding box it blocks calls to a number (or model) in the first place?
  But, to my immediate problem - then - I block incoming calls?

  To block an incoming call, follow these steps:

  1. create a routing pattern prefix is the number you want to block. One of them will be created for each number block unless you use the AFN or NXX and a wildcard.
  2. create a prefix in the routing group that includes the Microsoft Routing prefix model you just created.
  3. create a new project (or campaign) Menu.
  a. place the default link to disconnect. (You can play an audio first if you wish).
  4. create a new project.
  a. allow a phone project, but do not assign a DNIS.
  b. route all calls to this project from the project Menu has created...
  5 blocking occurs at the level of the project. If the number to be blocked for more than 1 DNIS, make the following change to each of the projects.
  a. open the project in question, and then click the phone tab.
  b. click the routing of Prefix tab and activate the prefix routing.
  c. Select the prefix for the created routing group and that it points to the new project.

  Alternatively, you can make the call blocking since in a campaign, but this requires that each time a new number must be blocked or unblocked, we need to make the change. By using the above steps, the client can add/remove numbers.

  Dave Shuger

• Name of the Contact of Smartphones blackBerry only showing no not on incoming call

  When a call comes in, only the phone number is displayed, not the name of the contact, even if contact information is entered in my address book. I just can't understand what setting will be changed. I'm new to Blackberry and it was SOOOOO frustrating. Thanks in advance for any help you can give me.

  Try this: when the device is turned on, remove the battery, wait 1 minute and turn the battery on the device.

• Incoming calls from numbers not recognized blackBerry Smartphones

  One of my users has a problem on his 8310 that when it makes outgoing calls, people can see his number, but when people call him the call to the number does not appear.

  Where the problem could be, could this be related to service provider or device?

  Running 4.5 OS

  Ok! all is well now, the problem was on the side of the service provider, they had to allow CLIP to the user.

• BlackBerry Torch Smartphone 9860 all the funcation key does not

  Dear all, I have my torch 9860 and facing a serious issue that all track pad and keys, including the menu key, the escape key, call key, lock screen and volume keys keys do not work. However, its touch screen works very well and you can write words by using the keyboard. You can also scroll by using the touch pad, but when you press keypad enter the command, it does not work. Kindly help on this issue.  I also reinstalled OS 7.1 but not sucecess.

  Please note that once push the ESC key to enter secure mode the handset run in safe mode. It measn if the leak is defective then why does device to the SafeMode pressing escape key.

  Please help me solve this problem.

  I recommend reloading your operating system.  To do this, connect your phone to your PC via USB and open BlackBerry Desktop Software.  The first thing you need to do is a backup of the data.  When your phone has been recognized, click device at the top, and then click Backup.  Once the backup is complete, restore your phone by clicking on the device and then restore.  Choose the most recent retore point and load.  Because your 'back' button works for your phone Safe Mode, we know that this is not a hardware problem, in order to restore your phone should solve the problem.

  Give it a shot and keep us updated on your progress.

• BlackBerry torch Smartphone e-mail configuration problems

  I know how to set up email on my phone accounts. I did several times in the past. This time, the problem started with me not to receive emails from one of my accounts. I thought that there was a problem with the account, so I removed it. I tried since then to put up again without success.

  But here's the kicker. I am in a position, on the same phone, configure other accounts such as gmail or anything.com. They work perfectly. But if I try to configure my .me or .us domain accounts, I can not. What type of problem can prevent some areas installation on Blackberry? It just give this message on the email address or the incorrect password and domain contact host.

  Not the carrier allow the site to function with their network... Unfortunately, yours seems to him does not. The Setup Wizard, when alone, try to query the server (based on the email/password address you provide) for the settings required to configure... but not all services respond properly, which can lead to a failure as you describe. In this case, the advanced configuration method (where you go around the Wizard) can help. Reference:

  • KB15499 How to configure an email address of the BlackBerry Internet Service for the BlackBerry smartphone

  What you need to do is make it fail on the wizard once... usually by providing a valid email address but an invalid password intentionally. The screen should repaint, but with an additional for something as checkbox "I will give you parameters manually. Check this and move forward, and you will be presented with screens fully set up all the necessary parameters (names of servers, port numbers, etc.). Of course, you must first obtain the necessary adjustments... either from the email provider, by looking at the settings on a different device that has this exact account fully configured, or by using the EAVT:

  • Article ID: KB33444 How to use the Validation tool for the Email (EAVT) account

  Alternatively, you can contact your carrier (Sprint, according to your profile here) because they manage your BIS account for you and may be able to succeed where others fail. And, if they fail, only they can officially climb your case up to BlackBerry for further examination.

  Good luck and let us know!

• BlackBerry my 9860 blackberry torch Smartphone freezes everything by restarting

  Hello, my torch blackberry 9860 closed suddenly, then when I opened it, it freezes during restart after load of about 3/4 in the white bar, please I want to know how can I solve this problem

  Hello

  Welcome to the community.

  I suggest you once remove the battery, then try again. Alternatively, go through the installation process. It rarely happens on 9860 like that, but you need not to worry. Just be patient and try to remove the battery.

  Even if the app is less sometimes, but these flaws are fixed BB in their updates. Please let us know abt your OS and the bundle.

  I would suggest you to wait for a response from our authors too.

• BlackBerry torch Smartphone Homescreen... don't want to 'All', 'Favorites', etc.

  New to the torch, had BB for many years.

  I don't like the home screen in place and curious to know if there is a way to change.

  I would have preferred if I always saw 'All' icons, then use hide them and folders to categorize accordingly.

  I don't want to have the downloads, Favorites, Media etc. menu on the home screen bars.  Possible?

  Thank you

  Hello and welcome to the forums!

  The only way to accomplish what you want to do with your home screen is to change the theme.  There are many places to get themes, including BlackBerry AppWorld.

  I installed a lot of themes on my device, but I always return to my favorite, which is a theme called Phoenix, by Ahaz Designs, you will find in AppWorld.  Simple and clean.  I like it because it helps show your homescreen background.  You have also four icons of the customizable home screen, which you can hide if you want.

• Blackberry torch Smartphone blackBerry, charging me to browse the web

  I have a blackberry 9810 torch, I ' have had the phone for 3 months. have not had a problem with it, but Saturday, March 24, 2012, started getting charges for browsing the internet, have now a contract with BIS and now how can blackberry promote a service that offers free internet browsing, etc., but they keep to what they sell to customers. I entered MTN and they said that the service is active and functional, but now OE can down R138.00 then more airtime in two days without doing any sms and phone calls. have been followed on my and every time time charge just google web page its takes airtime, now why must pay for a service of R59 per month, and can not use it.

  I would like this resolved very soon or well will cancel my blackberry 4. and just get another phone. use black berries of the standard they set and the free services they offer berry bt now black remains not at what they sell to their customers.

  Please let me know what to do and how to do sorting, because can not continue to pay for a service that cannot be used at all.

  Concerning

  Jason Newport

  0832661847

  This isn't a matter of BlackBerry, there is a problem with your operator. Your carrier represents different monthly data packets, not RIM.

  You must address this issue with your carrier.

• BlackBerry Torch Smartphone 9810 OS 7 bug

  Info on the device

  Your carrier: Telkomsel (Indonesia)

  Model information and the version of the OS (go to settings, then Options, then): Torch 2 9810 last OS 7 Bundle 1346 (v7.0.0.261. Platform 5.0.0.464)

  Apps and free space

  File before and after a battery to remove/replace. (Go to settings, then Options then status): About 3.7 GB free

  A battery pull fix your problem? No. soft reset solves not my problem

  Installed apps and their version if possible.   (Go to settings, then Options, then applications): last installed apps was the warship

  The BT model/version device (you have to look at the BT device): no blue tooth devices

  When you write your question

  Any other details that might help us with your problem: I reset software (ALT + right SHIFT + DEL) and the accident just to phone in this mode.

  Good description of what is really wrong and how to reproduce if possible. Details of what you did before:
  All that you have done, even though you do a reset of the battery. The phone is still in this Safe Mode without feature everything except phone call and whatsapp.

  What is worth a thousand words

  Pictures of your question if possible:

  Screenshot if possible with this:

  FIXED. An Expert of BB Center of and they reset it to factory setting.

  Another new problem found:

  Sometimes my touch 2 Torch does NOT at all. I have to use the trackpad to navigate.

• BlackBerry torch Smartphone that drown in the Lake

  I have a flashlight who drown after that I fell into the Lake.

  I have taken the right battery far nd it dried for a day. She is fine for the rest of the day.

  The next day, it was off then when I pulled and installed the batterty there the splash screen with the line of time stratup inside but moves only 3 MM then restarts again and again. I did the expected pulled the sim card and memory.

  Both work very well in my wifes torch.

  The BB say haslost the prgram local repair shop and they can not relaod it (unauthorized)

  What should I do now?

  Leave it in a bag of rice for a few days with no battery inside

  It could still be wet and electronic will be short if you keep trying to use it

  If it does not, it will be time to get a replacement

• BlackBerry smartphones can not make a call from the phonebook

  Hi guys! Can someone help me? BB Storm 9530, when you type the number to call, everything is ok, but when you try to call the same person in the phone book, it is impossible. What can I do?

  Thank you!

  It could be one of the four solutions... Try these:
  1. make sure that you set your own code to the Dialer phone screen > Options > smart dialing.
  Set your country Code in this format: "+ xx" where xx = country code. Some countries have two or three-digit country Codes. Do not place not the '+' in the entrance of your contact.
  * In the United States, the value of this country as '+ 1' Code and place your code in the appropriate box (this normally the default setting in a new BB).

  2. in the same place, change the length of National number for the number of digits corresponding to your country (since some countries have less than 10 as that set by default in the BB). Check out the total numbers, less country code. Do not place not the '+' in the entrance of your contact.
  * For example, some countries have a total number to 8 (more than 3 for the country code). You must enter '8 '.

  3. you probably have "Content Protection" located on your address book.
  OS5 devices: look at the Options > Security > General settings. Scroll down to the content Protection > include addresses = no
  OS6 devices: Home screen > Options > Security > encryption > uncheck encrypt.

  4. go to Options on your device > Security Options > encryption > include contacts the value 'No '.