Can I apply for joining the creative team Cloud?

I would ask that, in the composition of the team is be renewed the team members get together with the administrator account. Our IT (Administrator account) was absent and no one saw the recall and subsequently the first I heard about it is when I get a message from Adobe saying ' your membership of the creative team of cloud finished! You can imagine is not a good situation in!

Fortunately, the account has now been reactivated and work very well to work but I now have questions get my IDs to work on Illustrator on my PC at home. I followed all the instructions online to see with a logout and back again and also delete the opm.db file and no solutions seem to work. So on top requesting notification can someone tell me how to fix the sign in question?

Thank you.

Just to let you know I had a conversation with Pratima in support, was very helpful and solved the problem for me.

These are the following steps that have been made to solve the problem:

  1. You must first check the host file in order to verify if there are entries from adobe. [was not this step]
  2. If Yes, then you need to remove those
  3. You can find the hosts file on location: C:\Windows\System32\drivers\etc
  4. Then go to the location C:\Program Files (x 86) \Common Files\Adobe and rename SLCache
  5. Then go to the location: C:\ProgramData\Adobe and rename SLStore.
  6. Then launch the application by right clicking and select run as administrator.

That's all you need to follow.

With the support, I am now back operational.

Tags: Adobe

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