Can I buy a PC with Windows 8, install the free 8.1 update, then install the Pack Pro 8.1?

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  Hi ctgreen

  Welcome to the Microsoft Answers site!

  You can try the following and link methods under each method for more information on the same and see if one of them solve the problem.

  Method 1: Start the computer in last good known Configuration

   

  1. Remove all floppy disks, CDs and DVDs from your computer and restart your computer.

  Click the button start , click the arrow next to the button lock , then click on restart.

  1. Do one of the following:

  ·         If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

  ·         If your computer has more than one operating system, use the arrow keys to select the operating system you want to start, and then press F8.

  1. In the Advanced Boot Options screen, use the arrow keys to select last good known Configuration and press ENTER.
  2. If your computer has multiple operating systems installed, use the arrow keys to select the operating system that you want to start using the last good known Configuration, and then press ENTER. Windows will then resume starting normally.

  http://Windows.Microsoft.com/en-us/Windows-Vista/using-last-known-good-configuration

  Method 2: Start your computer in Mode safe

   

  1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

  Click on the Start button , click the arrow next to the lock button , and then click restart.

  2. do one of the following:

  o If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

  o If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode and press F8.

  3. in the display Advanced Startup Options , use the arrow keys to select the option of safe mode you want and press ENTER. For more information about the options, see Advanced startup options (including safe mode).

  4 log your computer with a user account with administrator rights.

  When your computer is in safe mode, you'll see the words Safe Mode in the corners of the screen. To leave safe mode, restart your computer and let Windows start normally.

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  If you are able to access the desktop in SafeMode I suggest you read the article in the link below for instructions on restoring the system.

  http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

  Concerning

  Varun j: MICROSOFT SUPPORT

  Visit our Microsoft answers feedback Forum

  http://social.answers.Microsoft.com/forums/en-us/answersfeedback/threads/ and tell us what you think.

• Problem with Windows Explorer and the recorded files

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  Hope the helps of information. Please post back and we do know.

  Concerning
  Joel S
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.