laptop does not recognize new memory RAM

Hello

I have the Aspire E1-572-74504G50Mnkk i7-4500U with 8.1 64-bit windows. I just bought a 4 gb Kingston Valuaram, when I insterted it in my notebook, in Panel I can't see the new memory. However, I see 8192 mb with the PCwizard program. He was already a 4 GB card. Hope you can help out me.

Yes, may only recognize it, but if the BIOS cannot also Windows cannot.

Tags: Acer Laptops

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