Can I drag an email on the text area of measures and Solutions in v9.1?

Hi all

It sounds silly - I'm sure way back in the old days, you used to be able to quickly add an email (say Outlook form) a call to Infra, dragging the email on your Inbox and in the field of Actions and Solutions of the call.

I have not access to Outlook in my test environment - webmail only. I can't seem to do the drag and drop - I just get a symbol "no entry", and the message is not able to be added to the call.

Is it because that:

(a) I have false memory syndrome, and you could never do this

(b) his is no longer a feature in v9.1.6

(c) its related to the fact I use webmail and it might work if I was using a correct e-mail client... ?

What is it?

Thank you all,

H

Hello H,

I noticed such behavior in our v.9.1.6 system:

If you drag any selected text from any external application in any type of HTML editor field (for example the Actions and Solutions text box) form VSM it copies the text (formatted) to this field.

If you drag an e-mail message from outlook this will copy the info message (sender, subject, date, etc. visible in outlook as the record line of message) as plain text.

A condition: the field must be in html mode (text mode raw is not ready to slide / move).

I doubt somewhat whether it was possible to reach the message than the object in this way, but who knows - technically it is really possible.

In addition, you can drag and drop objects in the object list. Message from Outlook as well. I guess that's what you remember from the old days and it works very well with v.9.1.6 also.

Concerning

Gytis

Tags: VMware

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