Can I recover my Windows Live ID, when I run out of options?

(1) I tried to connect to Hotmail and has encountered an error in which he told me that my account has been blocked.  He then asked me to provide a mobile phone number to receive a text so that my account can be unblocked.  I entered my number and waited for several hours.  Nothing came.  I've done this THREE times.

(2) I called XBox Live (because my Live account is synced with my gamertag) to see if they could help me try to move to another email address.  When I went into my account settings in my Xbox 360 console, he told me that the password I entered into was not the right pair, so I couldn't change my email address.  (I had the same password for years)  When I called, the guy helping me walked me through the account recovery process.  He tried very hard helping find a solution for me than what we tried did not work.  While he was on the phone with me, that's what we tried:
(a) password reset from the Internet Explorer browser.  Tried to connect with the new password, received the error account has been blocked.
(b) complete the account recovery form.  Was told that he could not be treated at that time, tried twice.
(c) reset password from the console real XBox360.  Password invalid.
(d) password reset from the browser Internet Explorer once more.  Tried to connect with the new password, received the error account has been blocked.

3) decided to try the form again.  Form crossed and waiting for a response.

I normally don't care if my hotmail address has been blocked or deleted, or whatever.

I don't know what to do.

Hi CommanderMAD,
 

Post your request in the instances of Windows Live Mail for assistance on this issue.

Tags: Windows

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