Can I update the software of my HDR XR350 camcorder?

My HDR XR350 Camcorder creates many mistakes occasionally and he stops shooting and sometimes I lose what I was shooting

I think it is software problems so I need to know if I can update its software

Thank you!

Hi jhanna,.

Thanks for the information. The buffer overflow can be due to vibrations in the internal mechanism of the camcorder so stop recording. It can also be caused by loud noises coming into the unit. I recommend you to perform a power reset to solve this problem. Remove the card from the camera, if necessary, before you do.

Turn the power off and make sure that the camera is not connected to a power source. Remove the battery and turn on the power for 30 seconds to a minute. Turn the power off again and reinsert the battery. Start the camera as usual and start recording.

If the issue is not resolved, the camera may need service.

For further assistance about your concern, please contact the representative offices of offices/Sony Sony nearest to your place of residence in the Asia-Pacific regionhttp://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to the proximity, they are in a better position to respond to your questions or concerns.

If my post answered your question, please mark it as "accept as a Solution. Thanks_Mitch

Tags: Sony Products

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