Credit card details updated but still can't use the software?

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• My credit card was charged but I can't download the purchased software.

  My credit card was charged at 09:32 amounting to RM1860. But I can't download the purchased software. And I do not have a tracking number. Help, please.

  After you contact adobe by CAT, problem solved. Thank you.

• I've just updated my LR, but still can not read the new RAW files of my brand new Sony a6300. said 'impossible to read these files' is Adobe should update it program with new firmware to manage these new folders? Or something escapes me?

  I've just updated my LR, but still can not read the new RAW files of my brand new Sony a6300. said 'impossible to read these files' is Adobe should update it program with new firmware to manage these new folders? Or something escapes me?

  You updated Lightroom to version 6.5? This is the version you need. What is the exact wording of the message you receive?

• I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  Hi tonyf,.

  Greetings!

  Each device is compatible with a minimum version of camera raw.

  Here is the complete list: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

  Please check if you have this version of the camera installed which include your raw files.

  It would also be that your photoshop will not have to install this version of camera raw as its very old.

  In this case, you can convert your raw files to DNG and can use it.

  To convert the files to DNG, you must download and install the DNG Converter.

  Here is the link:

  Windows: Adobe - Adobe Camera Raw and DNG Converter: for Windows

  MAC: http://www.adobe.com/support/downloads/product.jsp?platform=Macintosh&product=106

  Concerning

  Jitendra

• I use iphone 5 s updated to 9.2, but I can not use the network and call :( Please help me

  I use iphone 5 s updated to 9.2, but I can't use the network and call someone help me please

  What happens when you try to use the network?

• I joined Photoshop CC on 2014.11.24, HKD68 to pay by monthly throgh of my credit card.  just today, I can't use CC Photoshopp any more, because it says that my subscription has expired.  What can I do?

  I joined Photoshop CC on 2014.11.24, HKD68 to pay by monthly throgh of my credit card.  just today, I can't use CC Photoshopp any more, because it says that my subscription has expired.  What can I do?

  Hi wine,

  Please see the help document:

  https://helpx.Adobe.com/creative-cloud/KB/license-this-software.html

  Kind regards

  Sheena

• I just down loaded seduce as a trial. I have the download of sw and extracted the file in my download folder, but I can't open the software. I get the following error: archive part of Adobe Captivate 8 (64-bit) file is missing.

  I just down loaded captivate 8 as a trial. I have download sw both Extractor file in my download folder, but I can't open the software. I get the following error: archive part of Adobe Captivate 8 (64-bit) file is missing. You need all parts in the same folder in order to extract captivate 64bits. Download all the parts.

  Any suggestions?

  If the download is more than one file, please download the two files in the same folder, and then double-click the exe file to start the installation.

  If you still have questions, please see this link:

  https://helpx.Adobe.com/x-productkb/global/troubleshoot-download-problems.html

  Guinot

• why there are four drives in the Fable: The Lost Chapters pack but we can only use the first to play?

  original title: fable: the lost chapters
  Hello! I wonder why there are four drives in the Fable: The Lost Chapters pack but we can only use the first to play?

  My guess would be that the other 3 drives are required for installation, because they contain the installation files, but actually the game startup files are only on the 1st disk.

• I have premium account, but I can't use the tool option?  How

  I want to edit a pdf file but I can't, why?

  I have premium account, but I can't use the tool

  You have Acrobat installed on your system? (Download Adobe Acrobat products |) Standard, Pro | DC, XI, X )

  Kind regards
  Rahul Tyagi

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Can I use the software to encrypt my Acer C: (My Hard Drive Disk)?

  I have read the BitLocker Drive encryption item and gpedit.msc but unfortunately I have Windows Starter: (but what do I use the software to encrypt and secure my hard drive (C: Acer) to prevent hackers, scammers, virus, ransomware, spam and each virus steal my information. It's my security requirements. so my Acer C: will be my indestructible security impossible perfect more powerful disk drive hard password protection behaviour most powerful defender encrypted in good quality.

  Recommendations and Suggestions?

  Go to the properties of a folder or file, and click on Advanced tab. perform a check on Encrypt contents to secure data. Click on apply. Click Ok. Now, the file/folder name will go to green indicating the change.

  Reference:
  http://TechNet.Microsoft.com/en-us/library/cc738676 (v = WS.10) .aspx

• OK, Adobe, why am I constantly being logged onto my CC account? I can't use the software when it maintains the bombing. The problemhas who spends all day and he killed my workfow - HELP

  OK, Adobe, why am I constantly being logged onto my CC account? I can't use the software when it maintains the bombing. The problemhas who spends all day and he killed my workfow - HELP

  Wish I had read this post before posting. Or ran the spellchecker...

  Anyway, people treated at Adobe callcentre solved the problem. Make sure you connect to the CC of the desktop application. So, good job Adobe...

• I installed CC2015 first on my desk. Now I'm on the road, I can't use the software of my laptop My ID is not recognized. Help.

  I installed CC2015 first on my desk. Now I'm on the road, I can't use the software of my laptop My ID is not recognized. Help.

  You can use the CC as desktop application for up to 90 days as long as the CC is active & has no problem billing. You must connect once within 90 days to maintain the activation.

  Let's get further this issue at our office in response https://helpx.adobe.com/contact.html .

  Concerning

  Stéphane

• Hi, I think to upgrade my CS5 to CC. Can I use the software on my desktop and my laptop on a license?

  Hi, I think to upgrade my CS5 to CC. Can I use the software on my desktop and my laptop on a license?

  Yes. It's no different than with perpetual license types.

  Mylenium

• I subscribe to the creative cloud, but I'm still on probation and now I can't use the software... help me, please

  I can't use my software, when I open one told me that I have no subscription to the creative cloud. I have tickets for 20 euros, proving that it is a lie...

  Please make sure that you are connected with the great Adobe ID, try the steps mentioned on: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html