Can multiple Photosmarts (7510 and C309g) be configured to scan on the same computer?

I have an Acer PC Windows 7 with an AMD Athlon X II processor, 4 GB of RAM.

I have Photosmart C309g and everything-each 7510, both connected via wi - fi, using different IP addresses that are not in conflict with other devices on my network.

I executed the complete installation for both HPs.

I can print either, but I can scan only using the 7510.

When I open the HP scan diagnostic, it does recognize that the 7510 - the c309g is not yet listed.

I noticed only 7510 application record contains a HP scan application and it also recognizes that the 7510.

There is no application scan c309g folder.  I tried Win 7 Windows Fax and Scan application but that also recognizes as the 7510.

1. is there a way to configure the system so that it can print and scan from these two Photosmarts?

2. If the scanning using a 7510 and c309g does not work, could I use a 7510 both a 7520?

Hello Osiris43,

Welcome to the HP forums! I understand that you are unable to scan a document using the Photosmart Premium C309.

You should have two printers scanning capabilities, because they have a different software. The Photosmart printer using the Solution Center and the Photosmart 7510 uses the Printer Wizard.

I suggest you uninstall/reinstall the software Photosmart Premium C309. Please follow these steps:

Please follow this HP document uninstalling the software of the printer.

Then, perform a clean boot on your computer. I'll give you a Microsoft document on this step here.

Now, install the full features on the site of HP software here. Choose your operating system that is appropriate; 32-bit or 64-bit.

Once installation is complete, please click on the document to Microsoft, and "how to reset the computer to start normally after a clean boot."

Please send me your troubleshooting steps.

Tags: HP Printers

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