Can no longer access creative cloud
I'm in the field with my Macbook Pro, 10.8.5 earlier, I tried to open an inDesign file, 2014.0 version (build 10.0.0.70), but I received a message it could not open because it was saved with a newer version of Adobe InDesign (11.1 CC). I was a bit puzzled by the present I'm sure on a trip in the first week of December, I opened an earlier record of the same file. Once I get home from this trip, I have upgraded my iMac to El Capitan and perhaps InDesign somehow upgraded during this process.
In any case, I need to open the file, so I naturally went the small creative cloud icon, but when I click on it I get the large empty box of creative cloud but without command options. I leave this dialog open for two hours and did something else, but nothing ever happened. I went online to see if I could connect to Creative Cloud from there. I got a page that led me to another list of my Creative Cloud products - but that a partial list of people I've downloaded and used. InDesign did not appear in the list. I tried to do a fresh install, but once I log and confirm that it's my computer, nothing happens at all.
Bad, I need to open this file while I'm still in the area, but am completely stuck!
A solution will be greatly appreciated!
Hi Frostfrog,
Version 11 is InDesign CC 2015, you should be able to install this version after that you are able to get into the creative cloud application.
I've seen this doc help in this situation with the creative cloud app not opening
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html
You might use this doc uninstaller to remove it
Uninstall the Adobe Creative Cloud desktop application
Hope that helps
-Dave
Tags: Adobe
Similar Questions
-
How can I cange my creative cloud email ID?
How can I change my creative cloud email ID?
Access your account Adobe ID online and sign in with your Adobe ID and password.Then, use the tabs above to update your plans and your products, change your email and contact details, change your password or update your profile and communication preferences.
Please see: manage your creative cloud membership
If you need further assistance, please contact our staff of support directly by following this link: contact Adobe customer service.
For more information, please visit: FAQ: how to contact Adobe for support?
-
How can I connect to creative cloud?
I can't access creative cloud in photoshop or illustrator cc 2015. I want to access my library and swatches.
You have synchronization turned on in your Creative Cloud Desktop application? Click on the little train > Preferences > files.
-
I just changed computers: How can I now use creative cloud on my new computer?
I just changed computers: How can I now use creative cloud on my new computer?
First of all, if you still have access to the older computer, log out of CC activation on this computer by visiting any product > help > log out. This will disable your activation on the previous PC.
Then go to the website of creative cloud and download applications directly or download desktop applications and downlad CC through that.
If you do not have access to old PC, and you get a message like 'limit reached activation', follow the steps in this document:
http://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
-
I your apple ID * that is locked and can no longer access my iPad email cannot unlock your mail I receive your email to reset your password because the mail is locked don't know how, when I created apple id account as the second mail I put the same e-mail for me to the apple and ID mail can unlock that with security issues only one question I do not remember responses. My name is Mary *. The first car * to the first pet *, the * code to email me a Marija1977
< personal information under the direction of the host >
Sounds like it might be time to contact the Support of Apple - Contact Apple for assistance with the security of the Apple ID - Apple Support accounts
-
When I connect to the VPN on my laptop to use WWAN, I can no longer access the Internet. I have a VPN connection and it works but not navigation parallel to the point where the VPN works.
Someone suggested this fix >
Make sure that the default route has NOT changed to the VPN server.
Open the properties of your VPN connection.
Go to 'network '. Double click on TCP/IP protocol. Use the button "Advanced".
Disable the feature from default gateway.
but when I do that so I'm not able to access our data HTML site that requires the use of VPN.
Any help is appreciated
This article describes what you see...
http://TechNet.Microsoft.com/en-us/library/bb878117.aspx
.. .and possible solutions...
I suggest you post this question in the TechNet Windows 7 IT Pro networking forum can help...
http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads
-
Hola, soy argentina, if alguien me respoder en Español joya can! Compre el creative cloud pero no me impacta in los programas! no lo puedo activar!
Alguien sabe como puedo hacer?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I can't connect to creative cloud, and so I can not install the Photoshop account I paid for. I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password. Help, please. Thank U
Hello
Please contact the support.
Concerning
-
I can't connect to Creative Cloud DUPLICATE LOCKED
I can't connect to creative cloud, and so I can not install the Photoshop account I paid for. I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password. Help, please. Thank U
Hello
Please contact the support.
Concerning
-
Can I install my creative cloud on the second computer? I would also like to use it on my macbook, imac not only?
And how to proceed?
Help!
use the installation cs6 files and your cs6 serial number:
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
Hello! I can't subscribe to creatively Cloud for photographers. When you subscribe to gives an error when you pay with the card: "order processing error occurred for more information, please contact the Customer Service by phone 8 800 333 36 63, when making a payment via PayPal: PAYMENT_CPG_SETTLE_FAILED. How to order?
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
-
For several months now I can't run Adobe Creative Cloud... ripetutamente I downloaded but won't... the system tells me to uninstall because program is in ruins, but the time I try to uninstall it is me, it is impossible because it is connected to other systems!
uninstall the application of cc desktop, uninstall the Adobe Creative Cloud desktop application
clean a http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer
Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud
-
How can I stop the creative cloud auto launches on iMac?
How can I stop the creative cloud auto launches on iMac? I use no creative cloud. I have a Lightroom stand-alone version.
Hello
Open the creative Cloud desktop application, click on the settings button in the upper right corner, go to preferences-> general tab-> settings and uncheck the option 'Start at Login'.
This should help you.
-
I can't open several creative cloud app, error opens: ther'snt MSVCR110.dll in window 10 sistem
Hi David,
Please, try the following steps:
Resolve the error "missing file msvcp110.dll.
Kind regards
Chirag
-
Hello gentlemen, someone can help me, I can't install adobe creative cloude, more late to install Premiere Pro, as update internet explore, I have the good connection and etc., but appears anything but the applications screen that gets the dowload error message, I do?
Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application
Maybe you are looking for
-
When I type on my keyboard my laptop beeps and the keys seem to react quickly to be like.
When I type on my keyboard my laptop beeps and the keys seem to react more quickly especially when I hit the same key twice. My cat has been on my keyboard, and when I found it on it there was all kinds of screens that she had accessed... ridiculous
-
Localization issues - Eclipse HR Manager is not a valid resource file name
Hi all I'm doing the localization of an application and I followed all the steps correctly. This is not first time that I do, but when location meets an odd error that I couldn't fix by far now. Here's what I do. 1. I use Blackberry JDE Eclipse 1.1 p
-
Hello world I develop a demo of the browser to display only the text and images. I finished my app and it works very well in blackberry devices. But I want it to work in Blackberry Simulator. I use Eclipse 3.4.1 and Blackberry JDE 4.6.0. Windows7 Pro
-
Addition of glasses: is Possible to transparency?
I'm a puppet creating in Illustrator and added glasses, but when I slide to CA transparency of 40% of the lens become opaque. Transparency is simply not yet supported? Thank you!
-
How can I resize the photo frames to adjust photos cropped to Blurb photo book?
I want to put the pictures as a photo using Lightroom book and the Blurb photo book module. Question: I do not see how to drag the sides of the photo frame individually to fit my photos, which are often cropped produced long skinny shots or those wid