Can not activate my subscription to creative cloud on any device
Hi, I got a new debit card, which means that I got the message to update my card in my Adobe account. No worries, I've updated the map immediately, and I see that my account has been accused by Adobe - and it is currently active.
Here's THE PROBLEM: now, whenever I open any Adobe program I always get the same message "Please check your billing information" with a calendar counting how many days before they completely lock me out.
So, I tried the following...
1. I am connected to my adobe online account, and I checked my plans and my products. CHECK. It's all good. My creative cloud is active, but the only red flag it says that it is not enabled on all devices.
2. I disconnected the creative cloud application and I logged in. It was successful, but when I open all the apps, I always get the error message "Please check your billing information.
3. I downloaded the cloud Creative cleaning tool, and I ran #11 (clean the Adobe ID credentials and #12 (patch to host file), and that me offline Adobe - in my browser and the CC app.) But just as before, when I log in I still get the same error message.
4. I have confirmed that I can reach secure sites, such as the site htts://forum, on which I am writing.
5. I took out my hair.
Can someone help me understand this? I of course appreciate.
Thank you! -Tom
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
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