Can not pay for membership of creative cloud

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• Since yesterday, I have two account: joining a creative cloud, which I went to photography composition and has a Muse. I want to cancel my subscription to Muse, because I am already paying for membership of creative cloud. I can't contact custome

  OK my question is already in the title ;-)?

  Once again greatings, Wim Sijses.

  Wim, in order to cancel the order, please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I can't cancel my membership of creative cloud. Phone number and links do not work. PLEASE HELP, I WON'T PAY THE NEXT BILL!

  I can't cancel my membership of creative cloud. Phone number and links do not work. PLEASE HELP, I WON'T PAY THE NEXT BILL!

  This is an open forum, not the Adobe support... You need Adobe support to cancel a subscription

  -Start here https://forums.adobe.com/thread/1703848

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  -as well as two links that can provide more details, if the links above don't help

  -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• Hello, I just pay for membership on the cloud creative adobe but I see that I have only a trial for the programs download, do I have to buy each program separately?

  Hello, I just pay for membership on the cloud creative adobe but I see that I have only a trial for the programs download, do I have to buy each program separately?

  Hello Maria,.

  As I checked the details of your account with the e-mail given on the forums you bought subscription Creative Cloud STE and if it is to give you the trial please follow the steps listed below:

  Connect and disconnect activate Cloud Creative applications

  It will be useful.

  Concerning

  Bianka Attre

• I can't find my redemption code? I can't save my photoshop because I can not add it to my creative cloud

  I can't find my redemption code? I can't save my photoshop because I can not add it to my creative cloud

  Hello

  See help here - https://helpx.adobe.com/x-productkb/global/redemption-code-purchase-help.html

  ^ Ani

• Point ERRO 207 2 dias! I can not do an instalacao do creative cloud. Alguem? ERRO conexao com server?

  Point ERRO 207 2 dias! I can not do an instalacao do creative cloud. Alguem? ERRO conexao com server?

  NAO sei but what to do. Todos os testes conexao ok.

  Hi, Liliane.

  Please check the help below document:

  Error download or update Adobe Creative Cloud applications

  You can also view the nets below where the issue has been addressed:

  Error 207 to "install Adobe".

  Adobe creative cloud installation does not work. Get the error code 207. All solutions?

  Kind regards

  Sheena

• I have adobe id and track a version of lightroom. my career is over. I can use it either, but I also can not download lightroom via my creative cloud again because I have already. so now I can't download and I can't use it

  have adobe IDs and track a version of lightroom. my career is over. I can use it either, but I also can not download lightroom via my creative cloud again because I have already. so now I can't download and I can't use it

  Try: convert Creative Suite 6 members creative cloud applications

• Can I pay a subscription to creative cloud in the United States and use it in Latin America?

  I m working with various people in some countries, I wish to pay for a creative cloud for us all,

  but in Honduras, is not available for the compensation, can our partner in the pay of the United States for the subscription?

  The country of your payment address, the country on your Adobe account and the store you buy from are the same.

  Your friends in other countries will have to buy in their stores with their account where the payment of billing is in the same country.

  See also:FAQ: is Creative cloud available in my country?

• start of trial for membership of creative cloud

  Can someone help me please?

  I installed the free trial versions of photoshop and illustrator via free membership of CC. Yesterday, I decided to purchase a full CC membership. But it does not work. Photoshop and illustrator to work as trial versions. (I am so disappointed and frustrated in this regard - it's so clear what to do. Now that I paid, I expect at least a clear instruction, but the only thing I got was a Bill. There are no clear instructions, step by step for full members while you receive tons of instructions when you want to just try. Really, really disappointing.)

  Annyway: How can I get my installations to run from the trial entirely running? In the meantime, I downloaded InDesign aswell as a new version of the app Manager, but also indesign it's a trial version. By clicking on the license button, I asked fot a serial number - which I did not. Says adobe Web site I don't not need serialnumbers being a user of CC and only need my Adobe ID to register. But after entering my adobe ID to register... it asks once again - how surprising - a serial number.

  In Holland, we would be day where "we are sent to the Cabinet to the wall.

  Please help me, I would be so grateful!

  I just noticed from your first post, you are in Holland. Did you buy the composition English only language? If so, this should help http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html.

• Can not activate my subscription to creative cloud on any device

  Hi, I got a new debit card, which means that I got the message to update my card in my Adobe account. No worries, I've updated the map immediately, and I see that my account has been accused by Adobe - and it is currently active.

  Here's THE PROBLEM: now, whenever I open any Adobe program I always get the same message "Please check your billing information" with a calendar counting how many days before they completely lock me out.

  So, I tried the following...

  1. I am connected to my adobe online account, and I checked my plans and my products. CHECK. It's all good. My creative cloud is active, but the only red flag it says that it is not enabled on all devices.

  2. I disconnected the creative cloud application and I logged in. It was successful, but when I open all the apps, I always get the error message "Please check your billing information.

  3. I downloaded the cloud Creative cleaning tool, and I ran #11 (clean the Adobe ID credentials and #12 (patch to host file), and that me offline Adobe - in my browser and the CC app.) But just as before, when I log in I still get the same error message.

  4. I have confirmed that I can reach secure sites, such as the site htts://forum, on which I am writing.

  5. I took out my hair.

  Can someone help me understand this? I of course appreciate.

  Thank you!  -Tom

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Not available for install on creative cloud applications

  Hello

  I am a student at the University of Maryland. My University gives us the creative cloud package for free, just sign in with your school ID, and they give you a product code. I have done this and downloaded CC on my old computer. This computer is dead, and now I have this - an ASUS Windows, works on Windows 8. I downloaded CC has a few months ago, and it was fine - as if it was before, with all the applications available for installation. At the point where I just installed photoshop. Now, I notice that applications only I can download (i.e. those who say 'install' as opposed to 'try') are Code edge, edge inspect, edge reflow, bridge, Scout and Gaming SDK. Photoshop is always up and running very well, but other applications that I need, which should be there in this package (InDesign, first, etc.) are listed with only the option to try a free trial version. I have no idea what happened - nothing significant has changed in my computer, other than a replacement of the screen. Help please!

  Hello

  Please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• Payment options for membership in creative cloud?

  Can a creative cloud membership paid in a single payment (i.e., for a full year), or are automatic monthly payments, the only option?

  Thanks Collin. I had typo. I meant "3 months and 1 year.

• Can not connect 2 devices with creative cloud

  Hi, I have a creative cloud account and have problems to connect the two devices with the same account.

  Normally, I should not have questions this.

  On the first device works perfectly. But when I connect from the second device (I disconnect from the first), I get only trial versions of apps, some of them has expired and I can't verify license.

  'No subscription found' message. But on the applications tab, all the applications are installed.

  I don't see what the problem is.

  The management of accounts, I see I have two devices

  You should not have to log out or if it's just two devices.  A subscription allows having two devices signed in at the same time.

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

• CAPTIVATE CC wouldn't being not listed for download in creative cloud - please help

  I signed and I have more creative cloud; However, after the purchase of my annual subscription of Captivate, he failed to appear in the cloud creative app to download. I tried the following:

  • Stop creativity demand of cloud and restarted the application
  • Restarted my PC

  All creative cloud applications are downloaded and updated as it should be, less Captivate. I checked on my account that the subscription is active for the next year.

  A bit of information on my system:

  • Windows 7 Enterprise Service Pack 1
  • Intel Core i5-4300U CPU
  • 8 GB RAM

  I tried to find a number of reminder and whenever the online troubleshooting send me in a circle and did not provide a customer support number to call.

  JeremeyPlace, Captivate is not in the creative clouds. Here is the link to download 8 Captivate: https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate.

  Let us know if you need help with this.

  Move the debate to Adobe Captivate

• Update problem - need creative Cloud - can not install or uninstall the creative cloud

  Updated until 2015 for CC. Found I needed InDesign CC 2014 of a plugin we use to function.

  CC InDesign uninstalled and reinstalled CC 2014 2015. Now Creative Cloud says that he is missing or damaged.

  I tried to reinstall, didn't work. Tried to uninstall, could not because I CC apps.

  Any ideas how to make this work?

  Thank you.

  Linda, please try to remove creative Cloud using the link below and reinstall.

  • Delete creative cloud app - https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
  • Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html