Can not activate Office 2016

I purchased Office home & student 2016 with my Dell laptop.

When I followed the instructions to activate it, I find myself at the Microsoft store and it says my product key is not associated with my Microsoft account.  Of course not, I bought it through Dell, not Microsoft...

Any suggestions how to solve this problem?

Thanks in advance.

Gerry

Try to check the package of the laptop, if you still have.

Underneath, Gerry suggested calling Dell support with the Express Service Code and serial number.  When I went back to the box that the laptop came to pick up the tag and code, I found a small envelope zippered plastic with a bright red sticker saying "important information." -Do not throw. Inside is a small booklet titled "Office Home and student Product Activation 2016".

I tried following these instructions that says "enter your 25-character product key, as illustrated on back and follow the on-screen instructions."  However, the number on the back IS NOT product key and try to enter does not get very far.  I finally found the right key on a very colorful sticker ON THE NEXT TO LAST PAGE of the book little partially hidden by a label from scratch.

Bottom line: check the condition of the packaging of the laptop. So if you find the envelope with the activation key, find the key, not on the back of the brochure, but in the pages a sticker one or two at the back of the brochure.  I hope this helps.  Thanks for the posts of Gerry who eventually go.

Tags: Dell Software

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