Can not activate the software on the new computer

Hi, I followed the instructions to disable for my old computer. I installed laptop CS6 Design & Web Premium on my new computer. When I open Photoshop or any other program it says I have a 7 day trial. I tried to activate by entering my serial number, but nothing changes.

Also, when I log into my account adobe, my history and product order list have been deleted. He says I have no software. When I looked yesterday, my CS6 is saved and the serial number was visible. What the hell happened to this information.

I am really frustrated and really tired.

Please help with more than a one line answer direct me to some completely useless generic information.

Thank you.

I have been unable to trace any serial number under the Adobe ID in the forum, follow please find the serial number of your product Adobe quickly .

Where it is not found, follow this link https://helpx.adobe.com/contact.html to support comprehensive our answer desk.

Concerning

Stéphane

Tags: Adobe

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