Can not install updates/update history disappeared!
This problem started a few days ago when I tried to install two updates: KB973688 and KB976098. After installation and reboot, configuration updates began at no. 3, 1 and 2 lack. Ebb in Windows Update pane, message-box said updates failed to install.
I contacted the technical support from Microsoft and I was asked to have a go at two possible corrections; (1) checking HKEY LOCAL MACHINE\COMPONENTS in the registry to remove certain values, if present, that they were not. The registry backup was made just in case of unexpected problems, but I doesn't make any alteration. (2) rename the folder C:\Windows\SoftwareDistribution Windows Update, I did, but alas, with no success.
At this point, although I couldn't install updates, all previous updates have been listed and although they are now gone, I guess they are somewhere on the hard drive (sorry, I'm clueless when it comes to computers!). Once more, I tried to rename the folder of Windows Update which failed once again and I think led to updates installed endangered "version history". I contacted Microsoft support to get more tips, but still I had no response, perhaps due to the holiday.
I would be extremely grateful for any ideas that could help me trying to solve this problem, given my very limited computer skills. OS Vista Home Premium(I did have SP2!/?), ZoneAlarmPro, Avast! Programs home4.8Pro, Malwarebytes, SuperAntispyware and Spywareblaster.These are up to date and all scans, including the antivirus scan pre-start are free of infection.
Best regards, Bourne End FlyerIdeas:
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Remember - this is a public forum so never post private information such as numbers of mail or telephone!
Reset update components and check if this solves the problem, you have to...
Here is the link to the same:
http://support.Microsoft.com/default.aspx/KB/971058
Use the "Fix it" to automatically correct the problem for you.
Another alternative is to restore your system to a State where everything worked well.
For more details, see http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore .
Select a restore point when you have not had any problems with the computer.
See you soon! In a world without walls and fences, who needs windows and doors?
Life sucks! Getting used to!
Tags: Windows
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