Can not reinstall the software/driver for the Officejet 6500 all-in-one

I tried to 'day' the pilot on my all-in-one e710n-z printer 6500, and now I have no printer to work at all.  Installation stops at about 80% complete giving the error: Network Installation fails.  I followed all the procedures including online uninstall them, winsock reset, reinstall, install HP utility failure, disabled anti-anti-virus/firewall... nothing works.   My printer is detected by the computer and he "wants" install, but nothing works!  Wi - fi is on, and the only thing that I miss is the driver.  What is the secret of installing the HP online support site?  With the help of Windows OS 8.1.  Thanks for any help!

Thank you so much for offering to help... This has been a very frustrating experience where I felt like I more, more was wrong.   It turns out that I solved the problem myself with a lot of trial and error and perseverance.  The location of the printer and our computers would not have allowed practical USB or ethernet connection tests.

The computer has been grateful to the printer, but few of the functions of the printer did not work.  I kept getting notices that I need to be connected to Internet... and yet I was.   Instead, I followed every remedies proposed, and finally met and installed the HP Print & Scan Dr.   The full program would not even install, but I did use uninstall and reinstall the feature on the Dr. P & S and I noticed several MB difference between program he installed and which had been installed until then.

The error kept showing a network connection problem, but I had already restarted the router several times.  When I got to the printer, I had loaded it a stable and permanent address through the router, so every time I "uninstalled and reinstalled then" software, it always by default the preset number on the router... that has been a blessing!  Finally, I got on the Web site of the real, connected and re-configured router the network connection on the printer using the PIN # that was generated (the WPS buttons had failed earlier) However, it happened, the resumed printer connected and I was able to print a test page.  All is well again.

Tags: HP Printers

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