Can someone help us get COMMENTS SETTING TOOL to work as described in Acrobat Pro XI?
Our company seeks to pass on comments on paper to electronic shared reviews, and Adobe XI has been selected. (Window 8, Acrobat XI) However, we have a lot of difficulties.
Our problem is that we would be able to join the small files (Word, jpeg, etc.) during the send it for shared review as described in the videos and the online help.
What we have experienced is the following:
1. a reviewer attaches the file using comments trombonepublishes comments and then closes.
2. when they, another appraiser or the initiator opens the document, the name of the file to 'Unknown' changes and the name of the file with the extension appear in the Description in the list of attachments. This makes the unopenable file.
Everyone knows this? During the initial period while the file name always appears under the name in the list of attachments, it is pensionable. When this name is placed on the Description field, it is lost.
Here's how we do it:
- Choose the paperclip in the comments - Annotations
- Choose the location in the document and click it to select it.
- Select the file in the popup box and click Open.
- Click OK to select the icon and it is placed in the document. File name now appears in the list of attachments in the left side of the document. Using the simple arrow (right), it shows the attributes (name, Description, change, size, size compressed) the name appears under the name, the Description is empty, the size compressed, size and update the fields are filled out. Given that everything is finished, press on post comments.
- When the initiator or other reviewer opens, the name is unknown and the name of the file is now under Description and there is no way to identify the file or open it.
Can someone please help us with what we're doing wrong? They make it sound so simple, but nothing don't we try works. It was one of several features that direction really wanted.
Thank you, Diane
This issue with the COMMENTS SETTING TOOL has been resolved for our company with the release of 11.0.09 was updated today (17/09/14).
Thanks to all who helped.
Diane
Tags: Acrobat
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