Can't get into my laptop!

A friend tried to download a 2010 peak performance, I said no because I bought AVG. I went to restore to an earlier date and now I get message from hotfix.exe is not found. After hitting Ctrl Alt end to end to all the program I have is a blank screen. I am stuck on my laptop! Is this something I can fix mine? Thank you.

Hello

It seems that the computer is infected with malware infections or virus, I suggest you try to start in safe mode with network and later running an online virus scanner to delete all infections.

Steps to start in safe mode with networking

Note: Do not try the step below if you use wireless or internet Dialup Connection

(a) restart your computer if it is running.

(b) press F8 after your computer powers initially on.

(c) once you see the menu Advanced Boot Options, you can stop tapping.

d keys) use the up/down arrow to select your selection.

(e) select Mode safe mode with networking and press ENTER.

(f) you should see loading drivers and wait please.

(g) you should then be at the Welcome screen.

(h) logon to your computer using an account with administrator privileges.

The scan below only works on the 32-bit version of Windows

http://OneCare.live.com/site/en-us/default.htm 

You can use the Microsoft security essentials to scan your computer

http://www.Microsoft.com/security_essentials/

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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